Author Topic: Tray launch program false positive  (Read 1998 times)

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robrrt

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Tray launch program false positive
« on: August 24, 2013, 07:03:20 PM »
TrayLauncher.exe (v1.10 by Alex Kaufman) I've been using this (portable) program for about three years and now suddenly Avast is saying it contains Win32: Evo-gen (Susp). I have repeatedly asked Avast to add to scan exclusion (I've also reported the false positive.) I've downloaded a new file with the same results. Scanning the file within the Avast interface says no virus detected. Same when scanning from explorer right-click. What can I do to convince Avast that this is not an infected file? I hate to admit it, but I'll stop using Avast before I give up this program :(
« Last Edit: August 24, 2013, 07:04:53 PM by robrrt »

Offline Pondus

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Re: Tray launch program false positive
« Reply #1 on: August 24, 2013, 07:12:24 PM »
Quote
Avast is saying it contains Win32: Evo-gen (Susp).
no ..it does not contain anything .... it is detected as Suspicious

have you tested the file at www.virustotal.com  ?


Quote
I've also reported the false positive.
how did you report it?


report again


You can upload and report FP to avast  here: http://www.avast.com/contact-form.php

you can also use mail

send to virus@avast.com in a password protected zip file
mail subject:  False Positive
zip password:  infected

or you can send files from avast chest
how to use the chest.   http://www.avast.com/faq.php?article=AVKB21





robrrt

  • Guest
Re: Tray launch program false positive
« Reply #2 on: August 24, 2013, 07:23:51 PM »
Quote
Avast is saying it contains Win32: Evo-gen (Susp).
no ..it does not contain anything .... it is detected as Suspicious

have you tested the file at www.virustotal.com  ?


Quote
I've also reported the false positive.
how did you report it?

I reported and asked for exclusion via the red pop-up