Author Topic: Non commercial licence? Mobile Security & Antivirus  (Read 4298 times)

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onlyfor.foren

  • Guest
Non commercial licence? Mobile Security & Antivirus
« on: August 25, 2013, 11:13:53 PM »
Hello at all,

today i bought a 1-year-licence for Mobile Security & Antivirus.
After this, i checked my Avast Account (German) and it´s tell me
that i have no commercial licence.
Is this right or a "bug"?

LG

PS sorry for my english. It´s not my naturally language.  :o

Sorry. At this moment i see this is the beta forum. Please move it to the right forum. Thanks.
« Last Edit: August 25, 2013, 11:26:11 PM by onlyfor.foren »

Offline Werner

  • Avast team
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  • Posts: 868
Re: Non commercial licence? Mobile Security & Antivirus
« Reply #1 on: August 26, 2013, 01:17:31 PM »

Hello,

I'm sorry for your troubles. seems that for some users, the premium status isn't accepted by the portal.
I can fix this - but I need to ask you to send me two informations please (to mayr@avast.com)

1. the google order number (should look something like this: 14599763169054705758.1360613239163290)
2. your device ID. to get it, please log into my.avast.com and select your device. The adressbar should look like this now:
https://my.avast.com/#devices/view/6b1Pmz51P4DsBodb/info
Please copy and paste your adressbar as it contains the device ID.

thank you for taking your time to help me fix this!

Regards,
Werner

onlyfor.foren

  • Guest
Re: Non commercial licence? Mobile Security & Antivirus
« Reply #2 on: August 26, 2013, 03:49:31 PM »
Hello Werner,

thanks for your fast response.
I sent you the mail with the data

LG
Jürgen

onlyfor.foren

  • Guest
Re: Non commercial licence? Mobile Security & Antivirus
« Reply #3 on: August 27, 2013, 06:12:26 PM »
Hallo Werner,

did you get my informations?
LG
Jürgen

onlyfor.foren

  • Guest
Re: Non commercial licence? Mobile Security & Antivirus
« Reply #4 on: September 21, 2013, 08:10:59 PM »
Hello Werner,

no new news?

svehlak

  • Guest
Re: Non commercial licence? Mobile Security & Antivirus
« Reply #5 on: October 01, 2013, 11:04:06 AM »
Does your problem persist?

onlyfor.foren

  • Guest
Re: Non commercial licence? Mobile Security & Antivirus
« Reply #6 on: February 01, 2014, 07:13:52 PM »
Hello Jan,

sorry for my late answer.  :'(

From end of September 2013 to January 2014 it seems to be ok.
But yesterday, i updated to Cyanogenmod 11, my licence in Avast Account ist lost.

"There are no commercial licenses yet."

Same Problem?

Please take also a look in this thread.

http://forum.avast.com/index.php?topic=145697.0


« Last Edit: February 01, 2014, 08:57:07 PM by Jürgen S. »

svehlak

  • Guest
Re: Non commercial licence? Mobile Security & Antivirus
« Reply #7 on: February 02, 2014, 05:57:58 AM »
Ok, let us keep it in mentioned thread, I sent it to responsible persons..