Author Topic: avast antivirus won't turn on  (Read 27141 times)

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Drummer3Boy

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avast antivirus won't turn on
« on: August 26, 2013, 05:43:15 PM »
I downloaded avast! yesterday. Registered for the yearly free edition, ran a full scan, had no problems. Had to restart my computer this morning due to various programs updating. Now, avast will not turn on. Clicking the "start" button to turn it on or clicking the "resolve" button does nothing.
       - Running Windows 7 service pack 1, 64-bit

Offline Pondus

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Re: avast antivirus won't turn on
« Reply #1 on: August 26, 2013, 05:45:52 PM »
what antivirus did you use before installing avast?
did you uninstall it berfore installing avast?
did you use the vendors removal tool to Clear all leftover files that may conflict?

Tools found here  http://singularlabs.com/uninstallers/security-software/


Drummer3Boy

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Re: avast antivirus won't turn on
« Reply #2 on: August 26, 2013, 05:52:13 PM »
I used Microsoft Security Essentials. I had some problems trying to update it, so I after lots of trouble, I uninstalled it. Unfortunately, the issues were too much and kept running me around in circles. I used their removal tools and got lots of help from their online support staff, but the dead-end forced me elsewhere.

Offline Pondus

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Re: avast antivirus won't turn on
« Reply #3 on: August 26, 2013, 05:57:25 PM »
try avast repair
contolpanel > ad/remove programs > avast > uninstall > repair option .....wait a minute and reboot

Drummer3Boy

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Re: avast antivirus won't turn on
« Reply #4 on: August 26, 2013, 06:11:22 PM »
Thank you sir. All I had to do was re-open Avast after the repair and everything was on.