I'm really confused now. I'm running Endpoint Protection Suite, Business Protection. w/Client ver. 8.0
I go to the client, select Remote Assistance and I get the same error message as described in the opening of this chain. I emailed support and this is what I got.
"For business products only "Control Remote Computer" is available, the option to "Allow Remote Control" is not a feature that's available unfortunately. The reason it's in the user interface is because it wasn't removed from the consumer product yet. I will be updated in the next version but for all EP products you can only connect by "Control Remote Computer" which is when that person provides the code to their computer and then you can connect."
I'm expecting this to work the same way as Team Viewer in that you get a code from the server, that code is entered in to initiate the connection. I get that part. I am running the business class version.
SO is this working or not? I'm thinking that Avast support is confused too.