Help!! Something must've hit AOL users as I started having the same problem last night and I've been on AOL for over 10 years. It's connected to the email. As soon as I open an email it pops up and won't go away. I can open my emails thru aol.com on internet explorer with no problem. It's just the aol software that's the problem. I also have AVG and it did not remove it. Is there some other software I can run. I'm not savy enough to print out logs, etc. I just want it gone!!