avast client status not detect in the avast console

[vox_driver]

Hello,

I have a problem regarding avast installation, I'm using avast EPSP, after I installed the avast,
in the avast console, the pc status is green, but after a while, it suddenly become black...
the pc client and the server can communicate each other...
Really need help to find the solution...

Thanks and regards

Felix

[.: Mac :.]

Check the client check in audit log to see if they are listed as banned or if they show at all. Could be a license issue if they show as banned, if they dont show at all then more likely a communications issue