If that does not help follow this instruction:
1. Please download
ComboFix from here and save it to your
Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.--------------------------------------------------------------------
2. Temporarily disable your
AntiVirus program.
If you are unsure how to do this please read this or this Instruction.Note:
Do not forget to turn on this option after the cleaning.--------------------------------------------------------------------
3. Run
ComboFix. Click on
I Agree!ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix's window while it is running.
If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart computer once more.--------------------------------------------------------------------
4. When the tool is finished, it will produce a log report for you. (typical location: C:\
ComboFix.txt )
Attach log reports ( ComboFix.txt) back to topic.