Author Topic: Re-installed Windows, can't insert license file.  (Read 4147 times)

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st2st

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Re-installed Windows, can't insert license file.
« on: September 23, 2013, 08:56:41 AM »
Greetings.
I've re-installed my Windows 8 2 days ago with hard drive formatting, and my licence file is gone. When i try to download it thru my avast account, following error emerges: "Error (305) Requested service not available at the moment! Please try again later. (Licenses)"
Please, send it to my email manually, if it is possible.
Thank you!

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

st2st

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Re: Re-installed Windows, can't insert license file.
« Reply #2 on: September 23, 2013, 09:46:05 AM »
-> http://www.avast.com/resend-license-paid.php
Unfortunately, i wasn't able to insert license file, provided thru this link. When i tried to do this, i've got this error message: "Unalbe to insert the license file. Error 0x20000024."

Offline Asyn

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Re: Re-installed Windows, can't insert license file.
« Reply #3 on: September 23, 2013, 09:51:54 AM »
- Which avast!..?? (Pro/IS/Premier)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV(s) did you use before avast!..??
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

st2st

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Re: Re-installed Windows, can't insert license file.
« Reply #4 on: September 23, 2013, 10:02:16 AM »
Avast IS, version 8.0.1497, Windows 8 64 bit. Never used any other security software, i have 2 year licence, expiring in 3/7/2014.

Offline Asyn

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Re: Re-installed Windows, can't insert license file.
« Reply #5 on: September 23, 2013, 10:05:14 AM »
1. Download avast! Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

st2st

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Re: Re-installed Windows, can't insert license file.
« Reply #6 on: September 23, 2013, 10:29:54 AM »
It worked.
Thank you very much.

Offline Asyn

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Re: Re-installed Windows, can't insert license file.
« Reply #7 on: September 23, 2013, 10:30:51 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0