Author Topic: Problems with laptop  (Read 10924 times)

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Hannu

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Problems with laptop
« on: September 21, 2013, 04:07:00 PM »
Hi

I have HP Pavilion dv6000 laptop. It has Windows Vista home premium 32 bit OS. I got the laptop used, and have been cleaning and uninstalling programs I don't need.

I deleted recovery partition with HP tools (can't remember program name) to get more HDD space. After that I uninstalled previous antivirus (F-secure) and installed Microsoft secyurity essentials and installed Windows Vista Service pack 2. There was also some malware (can't remember what) MSE tried tried to remove. MSE asked to reboot windows to fully remove malware, and I think this messed windows boot somehow. I also run Norton unistall tool to remove previous Norton software. I then booted, and now I can't get boot into windows. I get STOP 0x0000007B BSOD if remember correctly. I can't do startup repair because it gives me 0xc00000f error too. Also, I can't even boot into safe mode! I am at a loss and don't know what to do next.

I don't have Vista repair disc, but I do have full image backup which I made with Macrium reflect earlier this week.
Now I am running Hard disk self test (through bios). I'll post results later.

Offline Pondus

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Re: Problems with laptop
« Reply #1 on: September 21, 2013, 04:08:36 PM »
essexboy is notified....


Offline essexboy

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Re: Problems with laptop
« Reply #2 on: September 21, 2013, 04:21:33 PM »
What malware did MSE find ? 

This sounds like the MBR is broken

Are you able to get to safe mode menu ?
From the repair menu can you access command prompt ?

Hannu

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Re: Problems with laptop
« Reply #3 on: September 21, 2013, 04:40:09 PM »
What malware did MSE find ? 

This sounds like the MBR is broken

Are you able to get to safe mode menu ?
From the repair menu can you access command prompt ?

Malware was related to Java and Internet explorer cache, I can't remember and I don't have picture from it. I can get into safe mode menu, but it just reboots when trying to enter safe mode. Windows startup repair does not work.
How can be MBR be repaired?

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Re: Problems with laptop
« Reply #4 on: September 21, 2013, 05:07:26 PM »
On the safe mode menu is the option Command Prompt
Can you select that ?

Also do you have a spare USB

Hannu

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Re: Problems with laptop
« Reply #5 on: September 21, 2013, 05:19:22 PM »
On the safe mode menu is the option Command Prompt
Can you select that ?

Also do you have a spare USB

Hard drive test did not found nothing. See pic:
Yes, I have spare USB.
It has the option safe mode and command prompt. Do you mean that?

update:
I can select the safe mode command prompt, but it just loads for some time and then reboots  :(
« Last Edit: September 21, 2013, 05:22:49 PM by Hannu »

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Re: Problems with laptop
« Reply #6 on: September 21, 2013, 05:23:59 PM »
That's the one

Download to a USB
Farbar Recovery Scan Tool  

Insert the USB and boot to the safe mode menu
Select Command prompt

At the command prompt type the following  :
 
notepad and press Enter
The notepad opens. Under File menu select Open
Select "Computer" and find your flash drive letter and close the notepad. 
In the command window type e:\frst.exe and press Enter 
Note: Replace letter e with the drive letter of your flash drive. 
The tool will start to run. 
When the tool opens click Yes to disclaimer. 

Press Scan button. 
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Hannu

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Re: Problems with laptop
« Reply #7 on: September 21, 2013, 06:01:22 PM »
Usb stick plugged in -> trying to boot into safe mode fails. It just reboots

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Re: Problems with laptop
« Reply #8 on: September 21, 2013, 06:04:45 PM »
When you select command prompt it just fails is that correct

Hannu

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Re: Problems with laptop
« Reply #9 on: September 21, 2013, 06:06:25 PM »
When you select command prompt it just fails is that correct

yes it just fails

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Re: Problems with laptop
« Reply #10 on: September 21, 2013, 06:08:46 PM »
OK lets use the same USB and work from a PE environment

Download Peazip to the desktop 
Run and install the programme
As it installs this page will show, deselect the AVG ticks
Press decline and it will then install cleanly 
 

 
Download the following files to the desktop .. Right click the links and select save as...then select desktop 
 
Rufus
 
OTLPE_standard
 
Right click OTLPE on your desktop and select  ..Open as archive 
 

 
 
Select OTLPE standard 
 

 
Click Extract, ensure that desktop is selected 
 

 
Insert the USB stick Then run Rufus
 
Select the ISO file on the desktop via the ISO icon.

Press Start Burn


Once the USB has burnt then

  • Download Farbar Recovery Scan Tool and save it to the flash drive.

    • Reboot your system using the boot USB you just created.
    Note : If you do not know how to set your computer to boot from USB follow the steps here
  • As the  Programme needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads  :)
  • Your system should now display a Reatogo desktop.
  • Locate the flash drive and run FSRT
  • The tool will start to run.

  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Hannu

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Re: Problems with laptop
« Reply #11 on: September 21, 2013, 07:19:58 PM »
Finally! A log file for you:

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Re: Problems with laptop
« Reply #12 on: September 21, 2013, 07:37:18 PM »
OK lets see what this achieves :)

Download the attached fixlist.txt to the same location as FRST
Run FRST as before and press fix
On completion a log will be saved on the USB I will need that
I will also need an upload later of the quarantine folder

Then try a boot to normal mode

Hannu

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Re: Problems with laptop
« Reply #13 on: September 21, 2013, 07:47:53 PM »
Here ya go  :) At least some services were deleted

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Re: Problems with laptop
« Reply #14 on: September 21, 2013, 07:52:18 PM »
I missed two

Run this fixlist.txt as before and let me know what stage you get to in the reboot