Author Topic: Uninstalling Avast Free  (Read 5449 times)

0 Members and 1 Guest are viewing this topic.

mcolantoni

  • Guest
Uninstalling Avast Free
« on: September 23, 2013, 08:24:25 AM »

I know you probably do not like people uninstalling Avast but I would hope that there are no traps laid for those who do.

I have had to uninstall it because I trade professionally and Avast keeps destroying my trading program. So, as much as I like it, I had to uninstall it.

Trouble is, when I uninstall it my email program can no longer download mail or send mail. It simply register an error each time it tries.

I have used both the standard method to uninstall and aswclear in safe mode - same result.

If I reinstall Avast, the mail program functions correctly. But I cannot do my work with the other program.

How can I fix my email program to work when Avast has been uninstalled? Obviously Avast is leaving something behind that blocks the email channels and can only be opened by having Avast open that channel. Not cool!

Please advise me.

cheers
Michael Colantoni

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37649
  • F-Secure user
Re: Uninstalling Avast Free
« Reply #1 on: September 23, 2013, 09:15:15 AM »
Quote
I have had to uninstall it because I trade professionally and Avast keeps destroying my trading program. So, as much as I like it, I had to uninstall it.
why dont you report it to avast so that they can fix it ?


You can upload files and send reports to avast  here:   http://www.avast.com/contact-form.php    (change subject to suite Your case)

you can use mail

send to virus@avast.com in a password protected zip file
mail subject:  False Positive / undetected sample (select subject according to your case)
zip password:  infected

or you can send files from avast chest
how to use the chest.   http://www.avast.com/faq.php?article=AVKB21



Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37649
  • F-Secure user
Re: Uninstalling Avast Free
« Reply #2 on: September 23, 2013, 09:17:51 AM »
have you tried this ?  Uninstall Utility     http://www.avast.com/uninstall-utility

what avast Version do you have?


Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 89426
  • No support PMs thanks
Re: Uninstalling Avast Free
« Reply #3 on: September 23, 2013, 05:49:11 PM »
@ mcolantoni
You don't say exactly what version of avast you were using before the uninstall (no traps or tricks), latest version is 8.0.1497 ?
What is your email/ISP mail server and crucially does it use SSL/TLS (secure email) connections ?
What is your email program ?
What are the email errors being displayed ?

This information is crucial as earlier versions of avast, version 7.0.x used a different method for scanning, in avast version 7.0 the email account settings had to be changed by the user to allow avast to scan the content and then make the secure connection to send the email. These changes would have to be reversed in the email program by the user.


@@@@
What really would have helped you out would have been to seek help about the original problem (Trading) as there are many such instances in the forums where we have been able to help with this.

Typically it is about streaming data not using strict HTML protocol and this messes with the web shield that expects the HTML protocol to be used in html connections.

It is possible to add the IP address of the trading site to the Ignored addresses.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

mcolantoni

  • Guest
Re: Uninstalling Avast Free
« Reply #4 on: September 24, 2013, 12:06:45 AM »

This is a reply to all of the above.

I originally used v7. This is where the problem started. I have tried to use v8 but it does not fix the problem. In fact, with v8 installed my email program still cannot receive mail - I have to reinstallv7 to get it.

Yes, I have used the uninstall utility, as I mentioned in my original post.

Yes, I am aware of the ports and the SSL settings thing - I have permutated all combinations.

I am using emClient for my mail client.

When I uninstall Avast v7, I do a search of the registry and there are still several entries left behind, 4 of which I am unable, as Administrator, to delete because it has its permissions locked.

As far as my trading program goes, I did not say it blocks it - I said it destroys it. It literally removes components and I have to reinstall it but I cannot recover my charts that now have parts missing.

I appreciate that things can be nominated to Avast to tell it to leave it alone but you only find out which ones they are by having them destroyed. I am not a novice to computers - I have been using them for over 35 years and I have been using the Internet for over 20 years.

I am not interested in programs that cause this much trouble and do not uninstall properly. I just want out.

Can anyone tell me how to remove registry entries where the permission has been blocked?

This is a nasty program although I am sure that is not intentional. I dumped Norton many years ago for the same reason. These programs try too hard and end up making the computer unusable.

Just let me out.

cheers
Michael

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 89426
  • No support PMs thanks
Re: Uninstalling Avast Free
« Reply #5 on: September 24, 2013, 12:14:53 AM »
1. with avast 7 the email accounts had to be manually changed by the user, you have to manually reverse that/those change/s in your email programs account settings.

2. avast 8 was able to work without these changes, but having manually made the changes for avast 7 to work, you still need to reverse those earlier changes to the email programs account settings.

3. regardless of what you choose to do you are going to have to reverse the previous changes.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security