Author Topic: HELP!!!! Avast turned off  (Read 6975 times)

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Offline dragonladyc

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HELP!!!! Avast turned off
« on: September 27, 2013, 04:27:21 PM »
Turned on my puter this morning and my avast is turned off!!! It doesn't expire till april of 2014. What the heck is going on. I have the free version. PLEASE, a quick answer would be great, don't like being without protection!

Offline Eddy

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Re: HELP!!!! Avast turned off
« Reply #1 on: September 27, 2013, 04:32:33 PM »
Perform another (re)boot and see if the problem is solved.
If not perform a repair of avast.
start > control panel > software > avast > add/remove > choose repair

Offline Pondus

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Re: HELP!!!! Avast turned off
« Reply #2 on: September 27, 2013, 04:35:14 PM »
add to what Eddy say....

do you have any other Security programs installed?

are previous used AV fully removed?    http://www.avast.com/faq.php?article=AVKB11#artTitle








Offline dragonladyc

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Re: HELP!!!! Avast turned off
« Reply #3 on: September 27, 2013, 04:38:36 PM »
I will try another re boot ty

Offline dragonladyc

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Re: HELP!!!! Avast turned off
« Reply #4 on: September 27, 2013, 04:47:58 PM »
Did the reboot, still not connected. It's telling me I have 0 days of registration. NO, I have no other av on my computer. I don't see anything that says REPAIR in control panel. If I can't get this fixed, will I have to remove avast and re-install

Offline Secondmineboy

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Re: HELP!!!! Avast turned off
« Reply #5 on: September 27, 2013, 04:50:23 PM »
Go to Control Panel>Programs and Functions>Install or uninstall a program>Double click on Avast in the list

In the window that pops up choose repair at the bottom.
Windows 10 1909, 4 GB DDR3 RAM, 500 GB 5400 RPM HDD, 1366 by 768 LCD Screen, Intel Core i3 5010U Dual Core, Intel HD Graphics 5500
HUAWEI P30 Pro. Android 10

Offline dragonladyc

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Re: HELP!!!! Avast turned off
« Reply #6 on: September 27, 2013, 04:52:54 PM »
I will try, TY

Offline dragonladyc

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Re: HELP!!!! Avast turned off
« Reply #7 on: September 27, 2013, 05:05:52 PM »
I hit repair and this is the message I got.  Error processing packages. Please use full update

Offline Secondmineboy

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Re: HELP!!!! Avast turned off
« Reply #8 on: September 27, 2013, 05:16:39 PM »
Try a uninstall and reinstall. Just do what i said above but hit remove now.

Then restart and run this tool: http://files.avast.com/beta9x/avastclear.exe

Choose your installation path where you installed Avast.
Windows 10 1909, 4 GB DDR3 RAM, 500 GB 5400 RPM HDD, 1366 by 768 LCD Screen, Intel Core i3 5010U Dual Core, Intel HD Graphics 5500
HUAWEI P30 Pro. Android 10

Offline Pondus

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Re: HELP!!!! Avast turned off
« Reply #9 on: September 27, 2013, 05:26:58 PM »
I hit repair and this is the message I got.  Error processing packages. Please use full update
download full update here  and run it and then reboot   http://www.avast.com/download-update

any change?


if no success, then perform a reinstall
and the removal tool Steven gave you is for the Beta...are you running the Beta?

if not use this  http://www.avast.com/uninstall-utility







« Last Edit: September 27, 2013, 05:30:15 PM by Pondus »

Offline dragonladyc

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Re: HELP!!!! Avast turned off
« Reply #10 on: September 27, 2013, 05:36:22 PM »
I really don't know if it's beta or not, how can I tell? I usually stay away from the betas so probably not. It's the free version.

Offline dragonladyc

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Re: HELP!!!! Avast turned off
« Reply #11 on: September 27, 2013, 05:38:07 PM »
which download do I use?

Offline Pondus

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Re: HELP!!!! Avast turned off
« Reply #12 on: September 27, 2013, 05:51:54 PM »
Quote
I really don't know if it's beta or not, how can I tell? I usually stay away from the betas so probably not. It's the free version.
if you have not been at the Beta test section and downloaded it...then i Guess you dont have it


which download do I use?
if you mean from the firs link i gave you...the top one  avast! VPS update


Offline dragonladyc

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Re: HELP!!!! Avast turned off
« Reply #13 on: September 27, 2013, 06:03:21 PM »
TY Pondus

Offline dragonladyc

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Re: HELP!!!! Avast turned off
« Reply #14 on: September 27, 2013, 07:03:59 PM »
I tried what you said Pondus and it didn't work, guess I'll have to uninstall avast and install. TY again