Mobile cannot access internet even though connected to wireless?

[REDACTED]

Hi,

I tried to uninstall the antivirus app as it was causing memory issues with my phone and slowing it down. I tried to access googleplay to uninstall the app but it would not connect t it, though normal sites were still accessible. I have now managed to uninstall the app via the settings page thinking this would allow me to connect to the websites again but it hasn't.

I can't reinstall the app as I can't get access to the internet at all now.

This is driving me mad- can anyone please help?

Many Thanks,
Paul

[Filip Havlicek]

Hi,

did you have Firewall enabled? If not then Mobile Security is not responsible for those issues I'm afraid. Maybe try to clean cache of Google Play, that might help.

Filip

[REDACTED]

Hi Filip,

Thanks for the advice- I just turned my phone off and turned it back on again and it seemed to work- not sure why but it has been ok since.

Many thanks,
Paul