After getting my Avast account sorted out, I suggested to my wife that she had better check hers. She did and found that she had 2 licences for Internet Security, one for 1 computer and one for 3 computers. E-mailed Avast to ask for an explanation and received a reply stating that she had purchased 2 licences, 1 in August and the other in September. The only time after the initial purchase that she can recall anything about Avast was that a message came up saying that if she didn't upgrade then protection would be lost and she therefore clicked on the message.
It would appear that on this occasion, Avast have taken advantage of her lack of expertise on a computer. And since there must be many, many thousands like her, isn’t it about time you introduced a system which would highlight the fact that customers who already have Avast cover in place should make the approach to Avast if they want additional cover and not the other way around. In that way, the inexperienced computer user would not inadvertently purchase a package that turned out to be totally surplus to requirements.
In their reply, Avast have also stated that they cannot cancel the licences or refund the money. That is nonsense! They can cancel if they so desired and they can refund. They have chosen not to.