Author Topic: Windows BSOD Can't access safe mode, hangs at aswRvrt.sys  (Read 3360 times)

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Vanitas

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Windows BSOD Can't access safe mode, hangs at aswRvrt.sys
« on: October 12, 2013, 11:52:06 AM »
After auto-update I can't boot in Windows 7 anymore. I tried windows restore with no success. I can't even access safe mode since it hangs at aswRvrt.sys. It seems many users have had this problem so I followed the instructions here on the forum and I did an FRST scan. The log file is attached below. I would appreciate any help since I have important documents. Thanks in advance!

Offline Eddy

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Re: Windows BSOD Can't access safe mode, hangs at aswRvrt.sys
« Reply #1 on: October 12, 2013, 12:29:21 PM »
You forgot to attach the file addition.txt, please do so.
If you have "important" documents, you should have a backup of them.
I strongly suggest you boot from a live cd and make a backup before doing anything else.

Vanitas

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Re: Windows BSOD Can't access safe mode, hangs at aswRvrt.sys
« Reply #2 on: October 12, 2013, 01:12:52 PM »
You forgot to attach the file addition.txt, please do so.
If you have "important" documents, you should have a backup of them.
I strongly suggest you boot from a live cd and make a backup before doing anything else.

I run the FRST file by booting from the OTLPENet cd. I pressed scan and then report but it just created the FRST.txt file, I didn't find any addition.txt. Maybe I'm missing something?I was following the "if you can't boot" section of this topic:http://forum.avast.com/index.php?topic=53253.0 Thanks for trying to help.

Btw it seems I forgot to check the three last options in the exe.
« Last Edit: October 12, 2013, 01:24:47 PM by Vanitas »

Offline essexboy

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Re: Windows BSOD Can't access safe mode, hangs at aswRvrt.sys
« Reply #3 on: October 12, 2013, 01:22:35 PM »
I can see no signs of malware.  I can disable Avast for you but I do not feel that it will make any difference

Vanitas

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Re: Windows BSOD Can't access safe mode, hangs at aswRvrt.sys
« Reply #4 on: October 12, 2013, 01:42:11 PM »
I can see no signs of malware.  I can disable Avast for you but I do not feel that it will make any difference

Would checking the list BCD, drivers MD5 and addition.txt give any different results? The topic I was looking at had different options so I missed those. Btw checking the addition.txt doesn't give me any addition.txt file to attach.
« Last Edit: October 12, 2013, 01:58:08 PM by Vanitas »

Offline Eddy

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Re: Windows BSOD Can't access safe mode, hangs at aswRvrt.sys
« Reply #5 on: October 12, 2013, 01:53:59 PM »
Disable avast and see if you can boot. It is often much easier to repair things when you can boot.

Vanitas

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Re: Windows BSOD Can't access safe mode, hangs at aswRvrt.sys
« Reply #6 on: October 12, 2013, 01:55:30 PM »
Disable avast and see if you can boot. It is often much easier to repair things when you can boot.

How can I disable avast?

Offline essexboy

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Re: Windows BSOD Can't access safe mode, hangs at aswRvrt.sys
« Reply #7 on: October 12, 2013, 02:17:14 PM »
This will disable all Avast services from loading

Download the attached fixlist.txt to the same location as FRST
Run FRST as before and press fix
Then try a reboot


Vanitas

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Re: Windows BSOD Can't access safe mode, hangs at aswRvrt.sys
« Reply #8 on: October 12, 2013, 02:24:43 PM »
This will disable all Avast services from loading

Download the attached fixlist.txt to the same location as FRST
Run FRST as before and press fix
Then try a reboot

Unspurprisingly it didn't work :/ I will just do a backup and reinstall windows. Thanks for your help so far.

Offline essexboy

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Re: Windows BSOD Can't access safe mode, hangs at aswRvrt.sys
« Reply #9 on: October 12, 2013, 02:39:35 PM »
It appears that some windows updates are conflicting with some security programmes and are causing this problem.  But, there appears to be no common denominator with any affected systems

SoccerFan707

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Re: Windows BSOD Can't access safe mode, hangs at aswRvrt.sys
« Reply #10 on: October 12, 2013, 03:13:00 PM »
This is why its important to keep a system image handy. Windows even tells you this. You can insert your Windows disk and try doing a repair.