Author Topic: BLUESCREEN ERROR when updating Avast  (Read 1578 times)

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BLUESCREEN ERROR when updating Avast
« on: November 20, 2015, 08:11:35 PM »
Updated Avast on a Win7 SP1 64-bit system.  When Avast rebooted the system to complete the installation, a blue screen error was issued.  That machine had never had a blue screen error before.

Here is the error when upgrading to 11.1.2241 (with definitions 151119-1):

Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7601.2.1.0.768.3

Additional information about the problem:
  BCCode:   1000007e
  BCP1:   FFFFFFFFC0000005
  BCP2:   FFFFF88001745FA1
  BCP3:   FFFFF880035E7208
  BCP4:   FFFFF880035E6A60
  OS Version:   6_1_7601
  Service Pack:   1_0
  Product:   768_1

Avast seems to be working on that machine (the icon appears in the system tray and a Smart Scan completed successfully), but how do I know whether or not something got messed up during the Avast installation which generated the Blue Screen error?

Offline pk

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Re: BLUESCREEN ERROR when updating Avast
« Reply #1 on: November 21, 2015, 04:01:22 PM »
You can send me (kurtin@avast.com) the latest minidump file (\windows\minidump folder), thanks.