Author Topic: Avast India currency mismatch  (Read 1987 times)

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macho

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Avast India currency mismatch
« on: October 16, 2013, 07:40:46 AM »
Hi Guys,

I recently bought the avast internet security from avast india site. It say in INR but the charge was in Dollar.

I can see 300 + inr difference than listed in the invoice. I pay extra for nothing. As it was ment to charge local currency.

I am not sure if i can continue using it.

I  have to ask for refund if this is the case.

Thanks

Offline DavidR

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Re: Avast India currency mismatch
« Reply #1 on: October 16, 2013, 02:05:43 PM »
What avast India site ?

If it were a local site then it would be strange to be charged in dollars.
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Offline TomasJ

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Re: Avast India currency mismatch
« Reply #2 on: October 16, 2013, 02:58:35 PM »
Hello macho,

In our Indian store the INRs are being used only as a display currency. However on the Order Review Page there is always a message saying we will charge your CC in USDs, and the amount. The USD amount is calculated based on the FX rate.

For example for 3104 INR it says 50.37 USD which matches the FX rate. Wasn't there any tax applied? You can PM me your order # and I'll take a look into that.

Thanks,

Tomas.

Offline DavidR

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Re: Avast India currency mismatch
« Reply #3 on: October 16, 2013, 05:23:56 PM »
@ ThomasJ

'macho' will be unable to use the PM function as it is restricted until the member has 20 posts.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security