Author Topic: Unable to uninstall even in safe mode  (Read 1509 times)

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Crankypants

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Unable to uninstall even in safe mode
« on: October 29, 2013, 03:56:34 AM »
I have been using the free version and cannot remove it from my machine at all.  I try thru control panel and repeatedly get a message that aswRunDll.exe has some sort of problem and would I like to send a report to Microsoft.  Nope, I do not. I tried also in safe mode, to no avail and trying to remove all of the folders from the program files also brings up issues with refusal to budge them.  I have already opened Avast, gone thru the troubleshooting section and instructed it to not do the self protect thing (or whatever the name of it was) with the exact same result.   I simply want this off my machine for good.  I have Windows XP complete with updates and recently did system restore to correct other errors as I had a corrupted browser.   Anyone with good ideas before I tear out all of my hair???? Thanks so much.

Offline mchain

  • Avast Evangelist
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Re: Unable to uninstall even in safe mode
« Reply #1 on: October 29, 2013, 04:24:49 AM »
hi,

Really sorry for these issues.

Here is the link for uninstalling avast if normal Control Panel uninstall does not work:  http://www.avast.com/en-us/faq.php?article=AVKB10#idt_02

Thanks to fellow evangelist Charyb for the link.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
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