Author Topic: Avast Update total failure ...  (Read 16053 times)

0 Members and 1 Guest are viewing this topic.

Offline Anacunga

  • Sr. Member
  • ****
  • Posts: 244
Avast Update total failure ...
« on: October 19, 2013, 01:27:22 PM »
System: Windows XP
Previously installed Avast Version: 8.0.1497
Settings: ask before updating (both virus engine and program)
Offered Update from inside Avast: 9.0.1500
Updating ... ... ... then new Version is Avast 8.0.2006
Offering update from inside Avast: 0.0.0

And that was it: last update attempt was 01.01.1970 – 01:00:00 – and any updating (both virus AND program) does not start – progression bar remains at 0% – program is pretendig to be fully up to date and updating fully automatized would be active even if that is not true ... see attachements

Conclusion: update is a total failure!

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40631
  • Dragons by Sasha
    • Malware fixes
Re: Avast Update total failure ...
« Reply #1 on: October 19, 2013, 01:34:04 PM »
That looks like a corrupt install of V9 (20140)

Download Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run aswClear
  • It will offer to reboot to safe mode

  • In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
  • Press Uninstall
  • Once complete reboot your system to Normal Mode
  • Reinstall Avast
----------


Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40631
  • Dragons by Sasha
    • Malware fixes
Re: Avast Update total failure ...
« Reply #2 on: October 19, 2013, 01:39:30 PM »
Additionally also run the older version Aswclear to remove V8 http://files.avast.com/iavs9x/avastclear.exe

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 66030
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Update total failure ...
« Reply #3 on: October 19, 2013, 04:57:44 PM »
Win 8.1 [x64] - Avast PremSec 20.7.2421.B#1 [UI.544] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Klinker

  • Full Member
  • ***
  • Posts: 100
Re: Avast Update total failure ...
« Reply #4 on: October 19, 2013, 05:15:49 PM »
System: Windows XP
Previously installed Avast Version: 8.0.1497
Settings: ask before updating (both virus engine and program)
Offered Update from inside Avast: 9.0.1500
Updating ... ... ... then new Version is Avast 8.0.2006
Offering update from inside Avast: 0.0.0


Somebody needs to let users know that they can't update manually through the GUI if the new Avast 9 version shows 9.0.1500 (or anything other than the correct current version) and that they need to follow the uninstall/clean install procedure. I ( and others) have pointed out this persistent issue with XP machines dating back to when  Avast 7 to Avast 8 update occurred. Whatever was wrong then is still coded wrong now.

Can any of mods sticky a note or whatever to alert users of this issue because the Avast team has not addressed this? It would save a lot of people from this update issue if they knew about this problem before they try and update through the GUI.

Thanks.

Offline Gopher John

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2100
Re: Avast Update total failure ...
« Reply #5 on: October 19, 2013, 05:56:05 PM »
I updated both my machines from AIS 8.0.1497 to AIS 9.0.2006 thru the AvastUI manually, when the UI showed the available update as 9.0.1500.  Both machines updated successfully, and are running fine.
AMD A6-5350M APU with Radeon HD Graphics, 8.0GB RAM, Win7 Pro SP1 64bit, IE11
i7-3610QM 2.3GHZ, 8.0GB Ram,  Nvidia GeForce GT 630M 2GB, Win7 Pro SP1 64bit, IE 11
Common to both: Avast Premium Security 19.7.2388, WinPatrol Plus, SpywareBlaster 5.5, Opera 12.18, Firefox 68.0.2, MBam Free, CCleaner

Offline Anacunga

  • Sr. Member
  • ****
  • Posts: 244
Re: Avast Update total failure ...
« Reply #6 on: October 19, 2013, 10:23:58 PM »
Not all XPs have that problem. On other XPs, also the version 9.0.1500 is declared available – and then update directly to version 9 – even with maual updating. A warning and advice how to do if the problem occurs is mandatory!

But Avast 4.8 is still running very smoothly without any flaw (not like 5 and above) – and is still getting updates ... :D

Offline ManfromUN

  • Jr. Member
  • **
  • Posts: 27
Re: Avast Update total failure ...
« Reply #7 on: October 19, 2013, 11:04:13 PM »
I Installed Avast 9.0.2006 on 3 different XP Machines and they gave 3 different kind of problems: One wouldn't shutdown, one wouldn't start al all, not even into BIOS, and one hung at the desktop: No startbutton or taskbar became visible.

Only at Win7 installation was trouble free.
« Last Edit: October 19, 2013, 11:06:03 PM by ManfromUN »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 83537
  • No support PMs thanks
Re: Avast Update total failure ...
« Reply #8 on: October 19, 2013, 11:11:29 PM »
Not all XPs have that problem. On other XPs, also the version 9.0.1500 is declared available – and then update directly to version 9 – even with maual updating. A warning and advice how to do if the problem occurs is mandatory!

But Avast 4.8 is still running very smoothly without any flaw (not like 5 and above) – and is still getting updates ... :D

Well aside from avast 4.8 being positively ancient in security/AV terms, the writing is already on the wall for support of it. So getting VPS updates could well be cut without notice, not something you should count on.

Now that avast 9 has been released and it uses a different optimised virus definitions database and update stream, that makes 3 different virus definition streams, I can't see that continuing for too long.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.6.2420 (build 20.6.5495.561) UI-1.0.541/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline Anacunga

  • Sr. Member
  • ****
  • Posts: 244
Re: Avast Update total failure ...
« Reply #9 on: October 20, 2013, 12:21:33 PM »
The behaviour of Avast 8 was in such an unacceptable way slowing down and blocking entire PCs for tens of minutes that in any way v4.8 was to prefer. But let's see if v9 does better (first tries look promising; but there are still some (other) flaws. And it also needs to to better than v8 with small RAM (512MB among 32MB unusable (shared memory for graphics) and only 480MB usable).

But back to topic: I now deinstalled old avast with aswclear.exe and then reinstalled 8.0.1497 again, did NOT update the virus definitions (I wanted to know if that'll work after update), but only updated the program from within. And it worked ...

Btw: I would not exclude that HD-space on boot-disk was not enough – causing the fail.

Offline ManfromUN

  • Jr. Member
  • **
  • Posts: 27
Re: Avast Update total failure ...
« Reply #10 on: October 20, 2013, 04:51:31 PM »
There is also positive news about the new Avast. After solving the first problems, (PC wouldn't start at all) i noticed that a special program I wrote for coding and decoding files is much faster than before with version 7 or 8. Originally it took about 60 seconds to complete, now with version 9, the same program finishes in about 5 or 6 seconds. 10 times as fast...

Offline Anacunga

  • Sr. Member
  • ****
  • Posts: 244
Re: Avast Update total failure ...
« Reply #11 on: October 20, 2013, 05:05:17 PM »
There is also positive news about the new Avast. After solving the first problems, (PC wouldn't start at all) i noticed that a special program I wrote for coding and decoding files is much faster than before with version 7 or 8. Originally it took about 60 seconds to complete, now with version 9, the same program finishes in about 5 or 6 seconds. 10 times as fast...
On slower PCs (still fully working) I had sometimes had to wait 20 or even 30 minutes (!!) to be able to work again! Avast 7 and 8 were unacceptably slow!

Now Avast 9 seems to be better – but still not flaw free: it's unable to check for updates and pretending to be up to date – even if that is not the case ...


Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 66030
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Update total failure ...
« Reply #12 on: October 20, 2013, 05:09:40 PM »
...it's unable to check for updates and pretending to be up to date – even if that is not the case ...

Well, not here. ;)
Win 8.1 [x64] - Avast PremSec 20.7.2421.B#1 [UI.544] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ManfromUN

  • Jr. Member
  • **
  • Posts: 27
Re: Avast Update total failure ...
« Reply #13 on: October 20, 2013, 05:10:35 PM »
Anacunga, I just updated manually from oct.18-0 to oct.20-1 in 23 secs. No problems with updating here.

Offline Anacunga

  • Sr. Member
  • ****
  • Posts: 244
Re: Avast Update total failure ...
« Reply #14 on: October 20, 2013, 05:25:21 PM »
That's not the point! The point is that it should ANNOUNCE when an update is ready (so that you can update it at next occasion); but if you are told "your system is secured – everything is up to date" even if virus database is outdated, then something goes wrong! But that's not topic in this thread here – that's topic in THAT thread: http://forum.avast.com/index.php?topic=137344.0
« Last Edit: October 20, 2013, 06:46:47 PM by Anacunga »