Start.qone8.com

[essexboy]

Could you attach the report please

[AlbertoGibert]

"OTL by old version" and I have the report in notepad.

[essexboy]

On completion of this let me know if it has gone

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  
  

Code: [Select]

:Commands
[CREATERESTOREPOINT]

:OTL
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {33BB0A4E-99AF-4226-BDF6-49120163DE86}
IE:64bit: - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2002}: "URL" = http://dts.search-results.com/sr?src=ieb&gct=ds&appid=133&systemid=2&apn_uid=4555234650224002&apn_dtid=IME002&o=APN10641&apn_ptnrs=AG2&q={searchTerms}
IE:64bit: - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD21}: "URL" = http://dts.search-results.com/sr?src=ieb&appid=1083&systemid=1&sr=0&q={searchTerms}
IE - HKLM\..\SearchScopes,DefaultScope = {33BB0A4E-99AF-4226-BDF6-49120163DE86}
FF - prefs.js..keyword.URL: "http://dts.search-results.com/sr?src=ffb&gct=ds&appid=133&systemid=2&apn_dtid=IME002&apn_ptnrs=AG2&apn_uid=4555234650224002&o=APN10641&q="
FF - prefs.js..browser.search.order.1: "Search Results"
[2013/07/24 17:21:18 | 000,269,092 | ---- | M] () (No name found) -- C:\Users\Alberto\AppData\Roaming\mozilla\firefox\profiles\dj1h1zez.default\extensions\jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack.xpi
[2012/04/07 16:58:54 | 000,002,353 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\babylon.xml
[2013/10/13 22:57:33 | 000,000,664 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\qone8.xml
[2013/05/26 18:09:03 | 000,002,646 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\Search_Results.xml
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (Wincore Mediabar) - {28387537-e3f9-4ed7-860c-11e69af4a8a0} - C:\PROGRA~2\IMESHA~1\MediaBar\Datamngr\ToolBar\wincoreimdtx.dll File not found
O3:64bit: - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (Wincore Mediabar) - {28387537-e3f9-4ed7-860c-11e69af4a8a0} - C:\PROGRA~2\IMESHA~1\MediaBar\Datamngr\ToolBar\wincoreimdtx.dll File not found
O3 - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4 - HKU\S-1-5-21-1571150509-1092675849-722137386-1000..\Run: [iLivid] C:\Users\Alberto\AppData\Local\iLivid\iLivid.exe (Bandoo Media Inc.)
O16:64bit: - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} http://download.divx.com/player/DivXBrowserPlugin.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0017-0000-0045-ABCDEFFEDCBA} http://java.sun.com/update/1.7.0/jinstall-1_7_0_45-windows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab (Reg Error: Key error.)
[2013/10/23 23:38:17 | 000,000,000 | ---D | C] -- C:\Users\Alberto\AppData\Local\iLivid
[2013/10/13 22:58:45 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\MyPC Backup
[2013/10/13 22:58:07 | 000,000,000 | ---D | C] -- C:\ProgramData\eSafe
[2013/10/13 22:57:31 | 000,000,000 | ---D | C] -- C:\Users\Alberto\AppData\Local\Lollipop
[2013/10/23 23:40:47 | 000,001,052 | ---- | M] () -- C:\Users\Alberto\Desktop\iLivid.lnk
[2013/10/23 23:40:47 | 000,001,060 | ---- | C] () -- C:\Users\Alberto\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\iLivid.lnk
[2013/10/23 23:40:47 | 000,001,052 | ---- | C] () -- C:\Users\Alberto\Desktop\iLivid.lnk

:Files
C:\PROGRA~2\IMESHA~1\MediaBar

:Commands
[resethosts]
[emptytemp]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Please download Junkware Removal Tool to your desktop.

• Right-mouse click JRT.exe and select "Run as Administrator" the tool will open and start scanning your system
• please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• post the contents of JRT.txt into your next message.

[AlbertoGibert]

Still appears: start.qone8.com  ...

I post the contents

[AlbertoGibert]

And the JRT

[essexboy]

Which browser is it appearing in ?

[AlbertoGibert]

Explorer.

[AlbertoGibert]

And Firefox too ..   

[essexboy]

Could you manually reset the IE and FF home page..  Does that stick ?

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  
  

Code: [Select]

:Commands
[CREATERESTOREPOINT]

:OTL
IE - HKCU\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD21}: "URL" = http://dts.search-results.com/sr?src=ieb&appid=1083&systemid=1&sr=0&q={searchTerms}
[2013/10/24 21:00:00 | 000,000,342 | ---- | M] () -- C:\Windows\tasks\RegTask.job

:Commands
[resethosts]
[emptytemp]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

[AlbertoGibert]

yes, of course. I modified each time the page from ... Tools .. Internet options ... to google.com, and also from safety put it in restricted sites the direction start.qone8.com
This problem qone8.com, comes from the java.com website  which recommends upgrading Avast Internet Security

I send you the report in a few minuts .... BTW Chome too ..

[AlbertoGibert]

without success ... 

[AlbertoGibert]

I post the log OTL.

[essexboy]

Could you download shortcut cleaner from here to your desktop
http://www.bleepingcomputer.com/download/shortcut-cleaner/

Run the programme and if Avast queries it add it to the exceptions
On completion a log will be produced on the desktop
Please post that

[AlbertoGibert]

Posting  sc-cleaner ..

[essexboy]

This one is playing hard to get

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  
  

Code: [Select]

:Commands
[CREATERESTOREPOINT]

:OTL
IE - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD21}: "URL" = http://dts.search-results.com/sr?src=ieb&appid=1083&systemid=1&sr=0&q={searchTerms}
FF - prefs.js..browser.search.order.1: ""
FF - prefs.js..browser.search.useDBForOrder: true
[2013/10/22 16:24:29 | 000,002,193 | ---- | M] () -- C:\Users\Alberto\AppData\Roaming\mozilla\firefox\profiles\dj1h1zez.default\searchplugins\geotool.xml

:Files
C:\Users\Alberto\AppData\Local\Temp\_MEI38842

:Commands
[resethosts]
[emptytemp]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.
  
• Accept the disclaimer and allow to update if it asks

• When finished, it shall produce a log for you.
• Please include the C:\ComboFix.txt in your next reply.[/b]
  

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now