Author Topic: Not being able to register Avast  (Read 6686 times)

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Offline doom_laur

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Not being able to register Avast
« on: October 23, 2013, 06:28:12 PM »
Hello!

I just updated the last night to Mac OS X Mavericks (10.9) and at the end of the installation I was notified that avast is not compatible with the OS, and that it has been moved to another folder (I forgot exactly). I got that warning even if I was already using the latest version, 8.0 (39915), which claims to be compatible with Mavericks. However, Avast seemed to work perfectly, but just to be sure, I wanted to reinstall it. So I uninstalled it from the application with the Uninstall tool, and just to be sure I restarted, then tried to start the uninstaller from the installation package to be sure that nothing was installed (and it wasn't), and then properly installed it.

Now the problem is that I'm trying to register it again but it stays forever at "Retrieving information, please wait...". What should I do?

Thank you.

Offline g@ry60

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Re: Not being able to register Avast
« Reply #1 on: October 23, 2013, 09:16:36 PM »
I am having exactly the same issue.  Unfortunately I didn't check here soon enough to see the problem seems to be isolated to the preference pane which winds up in the "incompatible software" folder.  Before uninstalling, the application seemed to be functioning fine other than the pref pane, and it launched just fine from the incompatible software folder.

After reinstalling the application (latest build) I also get hung up at the registration step.  It does communicate with my existing avast! account and makes an entry for the installation, but it is incomplete.  (Doesn't recognize OS, etc.)  As far as the installation goes, it appears to install normally, but does not register.

Hope there is a quick fix for this issue!

Offline S@id☪

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Re: Not being able to register Avast
« Reply #2 on: October 24, 2013, 10:59:42 AM »
После обновления MacOS до 10.9(Mavericks), Аваст не проходит регистрацию ни с существующей учётной записью, ни с новой!
Программа также отказывается соединяться со своим аккаунтом…
Такое окно висит бесконечно долго:




Спасибо за внимание!
« Last Edit: October 25, 2013, 01:29:14 AM by S@id☪ »

Offline MisterRyan07

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Re: Not being able to register Avast
« Reply #3 on: October 25, 2013, 04:27:19 AM »
Glad I am not the only one suffering from this issue. Stupid me, I've decided to do a clean install just to rid of the crud that's been lurking that's carried over from OS to OS and so on. I really don't want to abandon Avast! because I've tried others, (ClamXav, Sophos), but they better fix this in 30 days or I am out.

Offline nobu-ad

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Re: Not being able to register Avast
« Reply #4 on: October 25, 2013, 06:34:51 AM »
Hi,

I have the same issue, too (and I have the issue with Preference pane, which is pointed out in the other thread).
I believe the Avast! team is aware of them and will fix it soon.

Thank you!

Offline AleksiM

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Re: Not being able to register Avast
« Reply #5 on: October 25, 2013, 12:41:10 PM »
Hello!

I have the same problem with the registration too. Yesterday I made a clean install and that's why I had to reinstall Avast. I thought that I would be the only one facing this issue. Hopefully Avast resolves the problem soon, there is no better antivirus software for mac than Avast.

Thank you!

Offline righes

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Re: Not being able to register Avast
« Reply #6 on: October 25, 2013, 04:23:15 PM »
Same problem here!!! I'm unable to register Avast! after a OS X 10.9 clean install. Always on "Retrieving information, please wait...".

Offline righes

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Re: Not being able to register Avast
« Reply #7 on: October 25, 2013, 04:56:22 PM »
I'm not sure if it is related or someone from Avast fixed the problem, but it worked after I disabled the checkbox "Report program status to the avast! account" in Preferences - Miscellaneous, connected to my account and then retried the Registration procedure with my existing account.

Offline ahandel

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Re: Not being able to register Avast
« Reply #8 on: October 25, 2013, 09:19:45 PM »
I'm not sure if it is related or someone from Avast fixed the problem, but it worked after I disabled the checkbox "Report program status to the avast! account" in Preferences - Miscellaneous, connected to my account and then retried the Registration procedure with my existing account.

This worked for me! Weird that it would correct the issue but thank you for posting this!

Offline Josef Havlin

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Re: Not being able to register Avast
« Reply #9 on: October 26, 2013, 12:10:08 AM »
This issue is fixed in version released yesterday. Thanks for patience.
Avast QA team member

Offline doom_laur

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Re: Not being able to register Avast
« Reply #10 on: October 27, 2013, 09:27:59 PM »
Thanks for the update Pepa Havlin! However, you guys uploaded the paid Avast Pro to cnet, instead of the free one, as other people reported too in other threads. May we get a fix? ::) For the moment we are either stuck with the older version that doesn't register (which didn't prompt for update), either with the Pro version (like me).

Offline mustang64

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Re: Not being able to register Avast
« Reply #11 on: October 27, 2013, 10:59:16 PM »
Right on....that's what the trouble is.  How about the free version that is meant for OS X and not the one that wants us to insert a lic.

Please give us a download that we are able to register this one will not let us do that it just keeps asking for a license!

Thanks.
~vs~

Offline mustang64

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Re: Not being able to register Avast
« Reply #12 on: October 28, 2013, 12:16:22 AM »
Hey there Pepa Havlin where are you?  The issue has not been fixed!  Where are you when we need you?

I am going to uninstall this travisty and wait till something that works is ready to go.  Thank goodness we don't

have the new version that the Windows Machine does...nothing on that thing works and I spent good $$ on it.

~vs~

Offline Tiago Avila

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Re: Not being able to register Avast
« Reply #13 on: October 28, 2013, 12:23:20 AM »
oi eu não consigo desinstalar o avast ja baxei o avast uninstall utillity as sempre q vou instalar ele aparece problemas com a conexão da internet ai se eu tento instalar o avast pelo painel de controle da erro e não consigo instalar ja tentei instalar o avast dinovo mas da erro tambem,por favor me ajudem a desinstalar ele
agradeço

Offline Asyn

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Re: Not being able to register Avast
« Reply #14 on: October 28, 2013, 06:45:38 AM »
Right on....that's what the trouble is.  How about the free version that is meant for OS X and not the one that wants us to insert a lic.

Please give us a download that we are able to register this one will not let us do that it just keeps asking for a license!

Thanks.
~vs~

You can download it here: http://download.ff.avast.com/mac/avast_free_antivirus_mac_setup.dmg
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