Author Topic: Update Encountered Error-HELP???  (Read 11032 times)

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cajungirl

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Re: Update Encountered Error-HELP???
« Reply #15 on: May 27, 2005, 04:50:19 PM »
Deleted all of that and tried to update- got this in that file now.....

5/27/2005 9:45:26 AM   Compaq_Owner   3092   Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7. 



now what can I do? :-\

Offline Lisandro

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Re: Update Encountered Error-HELP???
« Reply #16 on: May 27, 2005, 04:53:00 PM »
Were you disable Norton firewall or not?
For any reason, something is blocking avast update  :-\ :(
The best things in life are free.

cajungirl

  • Guest
Re: Update Encountered Error-HELP???
« Reply #17 on: May 27, 2005, 04:55:52 PM »
I have disabled it, I have permitted avast----- I will disable again and try to get update--- and let you know what happens.

I really do appreaciate your help with this...I hope to fix this soon though ---I feel so...........exposed... :-[

cajungirl

  • Guest
Re: Update Encountered Error-HELP???
« Reply #18 on: May 27, 2005, 05:00:46 PM »
Disabled fire wall totally - and got message - again can not connect to server and............
information about current update:
Total time: 45 s

????????????????? :-\ :-[ ??? ::) :(

27.05.2005 09:58:59 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
27.05.2005 09:58:59 general: InvalidateCurrent: invalidated server 'Download4 AVAST server' from 'main'
27.05.2005 09:58:59 general: SelectCurrent: unable to find any suitable server in 'main'
27.05.2005 09:58:59 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 19
27.05.2005 09:58:59 internet: tried 19 servers to get file 'servers.def', but failed (0x20000004)
27.05.2005 09:58:59 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\_av_proI.tm~a02464\onefile, servers.def, error: 0x20000004
27.05.2005 09:58:59 package: Tried to download servers.def but failed with error 0x20000004.
27.05.2005 09:58:59 general: progress end - 1
27.05.2005 09:58:59 general: progress end - 0
27.05.2005 09:58:59 general: progress thread end
27.05.2005 09:58:59 general: Err:Cannot connect to download4.avast.com (unknown:80).

Offline Lisandro

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Re: Update Encountered Error-HELP???
« Reply #19 on: May 27, 2005, 05:09:16 PM »
Cajungirl, replace your file servers.def with the one I'm adding here and try again...
<avast folder>\Setup\servers.def

Donwload the servers.txt file I'm adding here, rename it to servers.def and overwrite yours.
The best things in life are free.

cajungirl

  • Guest
Re: Update Encountered Error-HELP???
« Reply #20 on: May 27, 2005, 05:29:11 PM »
Didn't seem to do the trick - does anyone know if I can uninstall and reinstall the program???? ???

Offline Lisandro

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Re: Update Encountered Error-HELP???
« Reply #21 on: May 27, 2005, 07:49:45 PM »
Didn't seem to do the trick - does anyone know if I can uninstall and reinstall the program???? ???
Sure you can... sometimes it will be the solution  :)
The best things in life are free.