Avast 2014: Internet Explorer has stopped working

[bob3160]

The version you quote is the latest.
On my system, there is no slowdown opening IE with the avast! Online Security module enabled.

Thank you for this info on the Add-On version - that is what prompted me to wonder if Avast simply needed to phone home with the latest program version before it would clear up.  Don't know if this is actually what happened, but it appears that it might be.  Anyway, after several hours it did clear up and the Add-On is working fine now.  Thanks again!

Happy to hear your system is now working as it should.

[the_doc]

The incompatibility issue was cleared up with the latest version of avast!
You should be running avast! version  2014.9.0.2007

err no - the problem still exists
Most current version of program and virus definitions still are noncompliant with Internet Explorer 8 (64bit program).

To ensure that it is understood on 64bit operating systems of Windows, Internet Explorer 8 came in 32bit (default) and 64bit versions.
The 32bit (default) version works fine; it is the 64bit version that is still crashing with the current version of Avast (and virus definitions).

This thread, while it has helped certain users, has deviated from the original post (thread jacked).
This is not a problem with the Avast addon (simple enough fix that I did try even before reading the forums) - this is a problem with IE8 64bit and Avast.

Thank you for your thoughtful consideration.

[bob3160]

I'd still like to know why you are running IE8 when IE11 was just made available for Windows 7

[the_doc]

I'd still like to know why you are running IE8 when IE11 was just made available for Windows 7

Let's us think outside of the box for a moment and muse upon why IE8 might still be used.
1) corporate environment
2) incompatibility with a necessary activex addon/program on IE9, IE10 or IE11
3) personal choice
4) forced cleartype on IE9 and greater is unacceptable; cleartype is an engineering failure when compared to proper anti-aliasing algorithms
5) MS's decision to simplify the design has handicapped the UI (on IE9 and greater)

I am sure that there are other reasons, but these are just a few that may be at play.

Before one asks a question, one should exhaust one's internal thought processes.
Have a nice day.

[tommytinkroom]

I'd still like to know why you are running IE8 when IE11 was just made available for Windows 7

I'd still like to know why anyone would want to use Internet explorer,Firefox is far superior!

[the_doc]

I'd still like to know why you are running IE8 when IE11 was just made available for Windows 7

I'd still like to know why anyone would want to use Internet explorer,Firefox is far superior!

amazing --- even with a post conveying plausible rationals another question is posted

[bikemanAMD]

I use Internet Explorer since it's personal preference, and been using Internet Explorer since Version 4.0, So far Today Avast and Internet Explorer 11 in Windows 8.1 working great together, Even my Google Doc issue is finally solved, I guess thru a streaming update or something, cause today when I tried it again--it worked correctly

[bob3160]

I'd still like to know why you are running IE8 when IE11 was just made available for Windows 7

Let's us think outside of the box for a moment and muse upon why IE8 might still be used.
1) corporate environment
2) incompatibility with a necessary activex addon/program on IE9, IE10 or IE11
3) personal choice
4) forced cleartype on IE9 and greater is unacceptable; cleartype is an engineering failure when compared to proper anti-aliasing algorithms
5) MS's decision to simplify the design has handicapped the UI (on IE9 and greater)


I am sure that there are other reasons, but these are just a few that may be at play.

Before one asks a question, one should exhaust one's internal thought processes.
Have a nice day.

In my book, these aren't valid reasons but excuses. Mainly excuses to one self for not wanting to update.
Enjoy your day as well.

[the_doc]

In my book, these aren't valid reasons but excuses. Mainly excuses to one self for not wanting to update.
Enjoy your day as well.

your comment is a failure to comprehend - it is a significantly short sighted comment
as someone that is listed as a "avast! Überevangelist", that comment detracts from any reasonable form of support and professionalism

[bob3160]

it is a significantly short sighted comment

Sorry but if not agreeing with you is being shortsighted then I guess I'm guilty. 

[tomfow]

I have the same problem as the firts post. With the latest avast update IE 10/11 are not working even with addons/modules disabled. Only after complete unistallation of avast the IE will run without problems.
I have been able to find some info in logs about this error 1000.

Name of faulting aplication: iexplore.exe, version: 11.0.9600.16428, time stamp: 0x525b66f7
Name of faulting module: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Shift of exception: 0x00000000050b0000
ID of faulting process: 0x2a98
Time of start of faulting app: 0x01cedfe903982298
Path to faulting aplication: C:\Program Files\Internet Explorer\iexplore.exe
Path to faulting module: unknown
Message ID: 4319f930-4bdc-11e3-aee6-1c6f65363f7c
 
(I translated text of error from my language, so I hope it´s +/- correct to english version)

appcrashview:

Version=1
EventType=BEX64
EventTime=130287614943753779
ReportType=2
Consent=1
UploadTime=130287614944343812
ReportIdentifier=7cfeb6fc-4bd8-11e3-aee6-1c6f65363f7c
IntegratorReportIdentifier=7cfeb6fb-4bd8-11e3-aee6-1c6f65363f7c
Response.BucketId=3972321598
Response.BucketTable=5
Response.type=4
Sig[0].Name=Název aplikace  (aplication name)
Sig[0].Value=iexplore.exe   
Sig[1].Name=Verze aplikace  (app version)
Sig[1].Value=11.0.9600.16428
Sig[2].Name=Časové razítko aplikace (time stamp)
Sig[2].Value=525b66f7
Sig[3].Name=Název chybného modulu (name fault module)
Sig[3].Value=StackHash_6745
Sig[4].Name=Verze chybného modulu  (version of faulting module)
Sig[4].Value=0.0.0.0
Sig[5].Name=Časové razítko chybného modulu (time stamp of faulting module)
Sig[5].Value=00000000
Sig[6].Name=Posun výjimky  (time shift of exception)
Sig[6].Value=0000000004ee0000
Sig[7].Name=Kód výjimky  (exception code)
Sig[7].Value=c0000005
Sig[8].Name=Data výjimky   (excaption data)
Sig[8].Value=0000000000000008
DynamicSig[1].Name=Verze operačního systému   (system ID)
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=ID národního prostředí  (ID enviroment?)
DynamicSig[2].Value=1029
DynamicSig[22].Name=Další informace 1 (Another information 1...)
DynamicSig[22].Value=6745
DynamicSig[23].Name=Další informace 2
DynamicSig[23].Value=674562e5401d2659c9a22617889d3693
DynamicSig[24].Name=Další informace 3
DynamicSig[24].Value=05a1
DynamicSig[25].Name=Další informace 4
DynamicSig[25].Value=05a1f579c5dd2253d7a7f358b809745f
UI[2]=C:\Program Files\Internet Explorer\iexplore.exe
UI[3]=Program Internet Explorer přestal pracovat.     (program IE stopped working)
UI[4]=Systém Windows může vyhledat řešení problému online.    (Windows could find solutions online)
UI[5]=Vyhledat řešení online a ukončit program    (find online solutions and quit program)
UI[6]=Vyhledat řešení online později a ukončit program  (finda solutions later and quit program
)UI[7]=Ukončit program  (quit program)
LoadedModule[0]=C:\Program Files\Internet Explorer\iexplore.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Program Files\Alwil Software\Avast5\snxhk64.dll
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\USER32.dll
LoadedModule[6]=C:\Windows\system32\GDI32.dll
LoadedModule[7]=C:\Windows\system32\LPK.dll
LoadedModule[8]=C:\Windows\system32\USP10.dll
LoadedModule[9]=C:\Windows\system32\msvcrt.dll
LoadedModule[10]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[11]=C:\Windows\system32\advapi32.DLL
LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[13]=C:\Windows\system32\RPCRT4.dll
LoadedModule[14]=C:\Windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
LoadedModule[15]=C:\Windows\system32\shell32.DLL
LoadedModule[16]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[17]=C:\Windows\system32\iertutil.dll
LoadedModule[18]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[19]=C:\Windows\system32\version.DLL
LoadedModule[20]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[21]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[22]=C:\Windows\system32\normaliz.DLL
LoadedModule[23]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[24]=C:\Windows\system32\IMM32.DLL
LoadedModule[25]=C:\Windows\system32\MSCTF.dll
LoadedModule[26]=C:\Windows\system32\CRYPTBASE.DLL
LoadedModule[27]=C:\Windows\system32\IEFRAME.dll
LoadedModule[28]=C:\Windows\system32\ole32.dll
LoadedModule[29]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[30]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll
LoadedModule[31]=C:\Program Files\Internet Explorer\IEShims.dll
LoadedModule[32]=C:\Windows\system32\comdlg32.dll
LoadedModule[33]=C:\Windows\system32\uxtheme.dll
LoadedModule[34]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[35]=C:\Windows\system32\urlmon.dll
LoadedModule[36]=C:\Windows\system32\WININET.dll
LoadedModule[37]=C:\Windows\system32\dwmapi.dll
LoadedModule[38]=C:\Program Files\Internet Explorer\sqmapi.dll
LoadedModule[39]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[40]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[41]=C:\Windows\system32\profapi.dll
LoadedModule[42]=C:\Windows\system32\Secur32.dll
LoadedModule[43]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[44]=C:\Windows\system32\WS2_32.dll
LoadedModule[45]=C:\Windows\system32\NSI.dll
LoadedModule[46]=C:\Windows\system32\mswsock.dll
LoadedModule[47]=C:\Windows\System32\wship6.dll
LoadedModule[48]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[49]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[50]=C:\Windows\system32\WINNSI.DLL
LoadedModule[51]=C:\Windows\System32\netprofm.dll
LoadedModule[52]=C:\Windows\System32\nlaapi.dll
LoadedModule[53]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[54]=C:\Windows\system32\rsaenh.dll
LoadedModule[55]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[56]=C:\Windows\System32\npmproxy.dll
LoadedModule[57]=C:\Windows\System32\wshtcpip.dll
LoadedModule[58]=C:\Windows\system32\DNSAPI.dll
LoadedModule[59]=C:\Windows\system32\rasadhlp.dll
LoadedModule[60]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[61]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[62]=C:\Windows\system32\apphelp.dll
LoadedModule[63]=C:\Windows\system32\IEUI.dll
LoadedModule[64]=C:\Windows\system32\PROPSYS.dll
LoadedModule[65]=C:\Windows\system32\mssprxy.dll
LoadedModule[66]=C:\Windows\system32\windowscodecs.dll
LoadedModule[67]=C:\Windows\system32\oleacc.dll
LoadedModule[68]=C:\Windows\system32\explorerframe.dll
LoadedModule[69]=C:\Windows\system32\DUser.dll
LoadedModule[70]=C:\Windows\system32\DUI70.dll
LoadedModule[71]=C:\Program Files\Alwil Software\Avast5\ashShA64.dll
LoadedModule[72]=C:\Windows\system32\msi.dll
LoadedModule[73]=C:\Windows\system32\EhStorShell.dll
LoadedModule[74]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[75]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[76]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[77]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18201_none_a4d3b9377117c3df\COMCTL32.dll
LoadedModule[78]=C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
LoadedModule[79]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
LoadedModule[80]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCP90.dll
LoadedModule[81]=C:\Windows\WinSxS\amd64_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_0a1fd3a3a768b895\ATL90.DLL
LoadedModule[82]=C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
LoadedModule[83]=C:\PROGRA~1\MICROS~2\Office14\1029\GrooveIntlResource.dll
LoadedModule[84]=C:\Windows\System32\cscui.dll
LoadedModule[85]=C:\Windows\System32\CSCDLL.dll
LoadedModule[86]=C:\Windows\system32\CSCAPI.dll
LoadedModule[87]=C:\Windows\system32\ntshrui.dll
LoadedModule[88]=C:\Windows\system32\srvcli.dll
LoadedModule[89]=C:\Windows\system32\slc.dll
LoadedModule[90]=C:\Windows\system32\ntmarta.dll
LoadedModule[91]=C:\Windows\system32\WLDAP32.dll
LoadedModule[92]=C:\Windows\system32\MSIMG32.dll
LoadedModule[93]=C:\Windows\system32\MLANG.dll
LoadedModule[94]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[95]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[96]=C:\Windows\system32\bcrypt.dll
LoadedModule[97]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[98]=C:\Windows\system32\jsproxy.dll
LoadedModule[99]=C:\Windows\System32\jscript.dll
LoadedModule[100]=C:\Program Files\Alwil Software\Avast5\aswJsFlt64.dll
LoadedModule[101]=C:\PROGRA~1\ALWILS~1\Avast5\AavmRpch64.dll
LoadedModule[102]=C:\Windows\WinSxS\amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396\MSVCR110.dll
LoadedModule[103]=C:\Windows\WinSxS\amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396\MSVCP110.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Práce zastavena (work halt)
ConsentKey=BEX64
AppName=Internet Explorer
AppPath=C:\Program Files\Internet Explorer\iexplore.exe

[Kurt_Aust]

Add Windows XP Professional x64 edition as also being affected by this bug.

That is the 64-bit version of Internet Explorer 8 will not work if Avast 2014 is installed but runs fine if Avast 8.0.1497 is installed.

[Patricia Neely-McCurdy]

Avast Free Antivirus will not run,message AAVM subsystem detectedaRPC error???

[bob3160]

Avast Free Antivirus will not run,message AAVM subsystem detectedaRPC error???

What other AV program do you have on your system or, did you have on your system before installing avast!
How was the other program removed ?
See if the following instructions help:
Successfully installing avast!

[Kurt_Aust]

The 64-bit version of Internet Explorer 7 on XP x64 won't work either once Avast 2014 is installed, I'll check IE6 x64 next.