Author Topic: Avast stops by itself  (Read 3964 times)

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Offline officego44

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Avast stops by itself
« on: September 14, 2010, 10:09:02 AM »
Hello,

I have problem with avast.
Often, during the day, i get little red X on my Avast icon and when i click on it, it says:
"The Avast! antivirus program has been stopped, or is in an incosistent state. Please re-start the program to resume protecting your system."

Please advise.
Daniel

Offline Yanto.Chiang

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Re: Avast stops by itself
« Reply #1 on: September 14, 2010, 10:40:16 AM »
Hello,

I have problem with avast.
Often, during the day, i get little red X on my Avast icon and when i click on it, it says:
"The Avast! antivirus program has been stopped, or is in an incosistent state. Please re-start the program to resume protecting your system."

Please advise.
Daniel

Hi Daniel,

Welcome to the avast forum,

I am not sure what is the exactly happened with your avast!, but just recommend you to fixed with :
1. Open start - Control Panel - Add/Remove Program
2. Please choose avast! antivirus and click Remove/Edit
3. After that you will prompted by a new window, in there you may able to choose repair

And you also can check with your avast service, with :
1. Open start - run
2. Please type "service.msc"
3. Please see is there any services of avast engine stop running
4. Please try to run avast services

I hope with this brief information can support you as well.

cheers,
Yanto Chiang | IT Security Consultants | John 3:30 He must increase, but I must decrease.

Offline Handsofdeath

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Re: Avast stops by itself
« Reply #2 on: September 14, 2010, 05:09:51 PM »
I got this issue today as well.  from reading the update notes this issue should of been fixed in this new version I guess it's not.

The avast! Web Scanner service terminated unexpectedly.  It has done this 1 time(s).

The avast! Mail Scanner service terminated unexpectedly.  It has done this 1 time(s).

The avast! Antivirus service terminated unexpectedly.  It has done this 1 time(s).

a simple reboot of my computer fixed this issue, but this shouldn't be happening anymore from your latest patch notes for winXP SP3 computers because your patch notes states it was fixed.

this is from your latest patch release notes:

avast! Release historyVersion 5.0.677

2010-09-07

solved a problem that could lead to disappearing of the avast service.  NOT FIXED
« Last Edit: September 14, 2010, 05:13:24 PM by Handsofdeath »

Offline Vlk

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Re: Avast stops by itself
« Reply #3 on: September 15, 2010, 02:35:24 AM »
Please have a look in the folder C:\ProgramData\ALWIL Software\Avast5\logs. Does it contain any files called unpSomeNumbers.mdmp? If so, please send a few of them (the most recent ones) to my email address for analysis.

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline Handsofdeath

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Re: Avast stops by itself
« Reply #4 on: September 17, 2010, 07:19:24 AM »
Please have a look in the folder C:\ProgramData\ALWIL Software\Avast5\logs. Does it contain any files called unpSomeNumbers.mdmp? If so, please send a few of them (the most recent ones) to my email address for analysis.

Thanks
Vlk

Vlk,

I sent you an email with 2 files attach as you requested.  Let me know what you find please.

Offline Handsofdeath

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Re: Avast stops by itself
« Reply #5 on: September 24, 2010, 02:48:55 AM »
VLK,  this happened again today and I sent you the new file it created when it happened.

Please get back to me on why this is happening and when it might get fixed.

Again I am using WINXP SP3 and all the updates have been applied.  I am using  avast 5.0.677 which it states this issue wouldn't happen in this version.

I have noticed both times this has happened i was  at:  www.foxnews.com
and streaming a video there when this happens.

see this post as well

http://forum.avast.com/index.php?topic=64199.0
« Last Edit: September 24, 2010, 02:51:01 AM by Handsofdeath »

Offline nickidw

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Re: Avast stops by itself
« Reply #6 on: October 01, 2010, 05:29:26 PM »
I'm having the same issues, have emailed Vlk.  >:(
« Last Edit: October 01, 2010, 05:32:26 PM by nickidw »

Offline nickidw

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Re: Avast stops by itself
« Reply #7 on: October 01, 2010, 05:34:32 PM »
I'm having the same issues, have emailed Vlk.  >:(

error.log contains the following:
Quote

Tue Sep 14 09:08:43 2010
 -> topLevelExceptionFilter addr=65104530 code=c0000005
Tue Sep 14 09:08:43 2010
 -> Calling generateExceptionReport
Tue Sep 14 09:08:45 2010
 -> Returning EXCEPTION_CONTINUE_SEARCH.

Wed Sep 22 08:46:10 2010
 -> topLevelExceptionFilter addr=65104530 code=c0000005
Wed Sep 22 08:46:10 2010
 -> Calling generateExceptionReport
Wed Sep 22 08:46:11 2010
 -> Returning EXCEPTION_CONTINUE_SEARCH.

Thu Sep 30 13:08:21 2010
 -> topLevelExceptionFilter addr=65104530 code=c0000005
Thu Sep 30 13:08:21 2010
 -> Calling generateExceptionReport
Thu Sep 30 13:08:24 2010
 -> Returning EXCEPTION_CONTINUE_SEARCH.

Fri Oct 01 14:20:33 2010
 -> topLevelExceptionFilter addr=65104530 code=c0000005
Fri Oct 01 14:20:33 2010
 -> Calling generateExceptionReport
Fri Oct 01 14:20:34 2010
 -> Returning EXCEPTION_CONTINUE_SEARCH.