Author Topic: bug licence  (Read 2390 times)

0 Members and 1 Guest are viewing this topic.

Way49

  • Guest
bug licence
« on: October 28, 2013, 03:14:57 PM »
Hi,

Sorry for my english 'cause i'm french and the capture are in french  ;D

I've got a problem to recover my new licence.
my old licence finished 10-12-2013, so Avast give me promotional offer ( 2 years for 2 Personal Computer for 60€ )

I paid with Paypal
http://imageshack.us/photo/my-images/31/kwg8.JPG/

I install the new licence so my PC is protect until 2015
http://imageshack.us/photo/my-images/823/jvqa.jpg/

But yesterday, i format my PC and i haven't got the file for the licence and i delete the avast mail with the link to download it again.
i'm looking for the file in avast webpage but i saw that :
http://imageshack.us/photo/my-images/824/f69m.jpg/
so i can't download the file from this page  :(

I hope someone could help me. Thanks a lot.

Offline Alikhan

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2220
Re: bug licence
« Reply #1 on: October 28, 2013, 03:20:35 PM »
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Way49

  • Guest
Re: bug licence
« Reply #2 on: October 28, 2013, 03:41:27 PM »
Thanks for fast answer
But i try it yesterday and Avast mail say that my licence is expired but my PC is protected until 2015  :(

Offline Alikhan

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2220
Re: bug licence
« Reply #3 on: October 28, 2013, 03:43:06 PM »
Are you using the email you used for your new license you recently purchased?

Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Way49

  • Guest
Re: bug licence
« Reply #4 on: October 28, 2013, 03:50:38 PM »
yeah same mail
'cause i receive and install the new licence file but when i format, i lost this file  :(
I create an Avast Nexway ticket too and i wait for answer.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89336
  • No support PMs thanks
Re: bug licence
« Reply #5 on: October 28, 2013, 04:18:58 PM »
Thanks for fast answer
But i try it yesterday and Avast mail say that my licence is expired but my PC is protected until 2015  :(

Ensure that your system date (day/month/year) is correct and adjust if required.

If it is correct, ry a repair of avast:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and select Repair, click next and follow.

Vista, win7 - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Way49

  • Guest
Re: bug licence
« Reply #6 on: October 28, 2013, 04:23:02 PM »
I ckeck all my email address i ve got and i finally find the good e-mail  ;D
I dont use my first mail.
Thanks for ur fasts answers

Admin u can close this topic if u want.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89336
  • No support PMs thanks
Re: bug licence
« Reply #7 on: October 28, 2013, 04:27:13 PM »
Topics, generally remain open, should you need to come back to it. After a short time it will drop down the chronological list of posts, out of sight and mind.

Welcome to the forums.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Way49

  • Guest
Re: bug licence
« Reply #8 on: October 28, 2013, 04:45:57 PM »
ok.
Thanks for the welcome  ^^