Author Topic: Unable to Uninstall AVAST  (Read 3439 times)

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Offline mustang64

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Unable to Uninstall AVAST
« on: October 25, 2013, 06:22:26 PM »


Hi There,
I think I may be a defective download so I would like to uninstall Avast and try again with a fresh download.

Guess what?  I go to uninstall from the top left menu and it says:

Uninstallation failed.  The operation couldn't be completed. (OSStatus error -60007.)

Now what do I do?
~Verne~

Offline Josef Havlin

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Re: Unable to Uninstall AVAST
« Reply #1 on: October 26, 2013, 12:07:22 AM »
This could be caused by a very rare issue which we know about. It should be fixed after reboot or even log out / log in.


BTW I doubt it's a defective download, DMG files are checked for data corruption upon mounting.
Avast QA team member

Offline krahulik

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Re: Unable to Uninstall AVAST
« Reply #2 on: October 30, 2013, 02:05:42 PM »
Hi,
  this is an OS error provided with authorization service (errAuthorizationInteractionNotAllowed, -60007). Could you try to launch an Avast application with a Finder (or any other mean except a top menu) and repeate an uninstallation? Reboot should work as well. Currently we can reproduce such an issue (with rather complicated steps) but we have no clue what is a root cause in the operating system.

Martin