Author Topic: Avast 2014.. Install seems OK, but remains Unprotected.  (Read 22481 times)

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jollywolf

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Avast 2014.. Install seems OK, but remains Unprotected.
« on: October 30, 2013, 10:29:05 PM »
My free trial of the previous avast ran out.  I uninstalled it, and downloaded the latest 2014 version.  Install seems to be fine and says complete.

Then the main screen loads as "You are unprotected!" The avast service is off...self defense is off.  I click Resolve All, Start or Turn On endlessly, and it does absolutely nothing.

I tried uninstalling, and reinstalling... I tried uninstalling and reinstalling Avast 7... Also unsecure after setup completes, will not resolve.

I tried running avastclear in Safe Mode, and then doing a clean install with Avast 2014.. Same problem.

Only one error returns, and thats when I try to UNINSTALL through add/remove programs.

"There was an error during product installation" <--- (Weird, cause I'm doing an un-install)

"
21:25:32Infoinstcont[6012,1252]--
21:25:32Infoinstcont[6012,1252]2013/10/30 21:25:32 START: Avast installer/updater
21:25:32Infoinstup[6012,1252]Command: '"C:\Program Files\AVAST Software\Avast\Setup\Instup.exe" /control_panel'
21:25:32Infoinstup[6012,1252]CPU: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz,4
21:25:32Infoinstup[6012,1252]OS: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
21:25:32Infoinstup[6012,1252]Memory: 39% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:2002640/2097024K free
21:25:32Infoinstup[6012,1252]Running module version: '9.0.2006.159'
21:25:32Infoinstup[6012,1252]Loading Proxy settings
21:25:32Infoinstup[6012,1252]Proxy-Type: 'no proxy'
21:25:32Infoinstup[6012,1252]Proxy-Authorization: 'no authentication'
21:25:32Infoinstup[6012,1252]Proxy-Port: '8080'
21:25:32Infoinstup[6012,1252]Proxy-Name: ''
21:25:32Infoinstup[6012,1252]Proxy-User: ''
21:25:32Infoinstup[6012,1252]Proxy-Pass: '???'
21:25:32Infosimutex[6012,1252]Checking for the mutex ownership.
21:25:32Infoguiwizard[6012,1252]Setup gui was successfully started.
21:25:49Infoinstupcore[6012,1252]Product uninstallation has started."

Offline Staticguy

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Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #1 on: October 31, 2013, 12:04:07 AM »
After uninstalling your free trial via add/remove did you use the avast uninstall utility?
DELL Inspiron 15" 7000 Gaming, Windows 10 Home Version 21H1 (OS Build 19043.1237), Trend Micro Maximum Security 2021 (17.0.1333), Avast SecureLine VPN (5.12.5655), Windows Firewall, Unchecky 1.2

Offline Para-Noid

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Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #2 on: October 31, 2013, 12:12:33 AM »
1) Download and save http://files.avast.com/iavs9x/avastclear.exe
2) Download and save your preference...
    http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
    http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
    http://files.avast.com/iavs9x/avast_internet_security_setup.exe
    http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
3) Run uninstaller from step 1 (you will be prompted to reboot into safe mode...do so)
4) Reboot
5) Install selection from step 2 and reboot
6) Register
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

jollywolf

  • Guest
Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #3 on: October 31, 2013, 02:02:20 AM »
After uninstalling your free trial via add/remove did you use the avast uninstall utility?

I always use the uninstall utility in add/remove programs.  It worked fine when I installed the previous version that expired.  After I installed this one, it gives me the error that there is an installation problem and doesn't allow me to continue.

I guess I'll do the clean install again like suggested, but I doubt it's going to matter.

jollywolf

  • Guest
Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #4 on: October 31, 2013, 02:18:14 AM »
1) Download and save http://files.avast.com/iavs9x/avastclear.exe
2) Download and save your preference...
    http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
    http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
    http://files.avast.com/iavs9x/avast_internet_security_setup.exe
    http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
3) Run uninstaller from step 1 (you will be prompted to reboot into safe mode...do so)
4) Reboot
5) Install selection from step 2 and reboot
6) Register

Followed every step...still no luck.  Also, went to settings and entered in my registered avast account to connect My Devices.  "We could not connect your device to Avast account! Please try again later..."

jollywolf

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Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #5 on: October 31, 2013, 03:54:31 PM »
What do I do??

Offline essexboy

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Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #6 on: October 31, 2013, 04:45:58 PM »
I HAVE THE SAME PROBLEM.  HAD MANY VIRUSES & TROJANS..NEEDED MY COMPUTER CLEANED.  I HAVE THE PAID VERSION.  NOT HAPPY WITH AVAST! >:(
I can't call as I am put on hold for over 1/2 hr.  I have sent emails to Avast...no replies. 
Avast is NOT good protection at all.
If you are infected then it may be stopping Avast from working

See this thread http://forum.avast.com/index.php?topic=53253.0 then create a topic in the virus and worms forum

jollywolf

  • Guest
Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #7 on: October 31, 2013, 07:45:13 PM »
I have run MBAM, and have no malware infected....  What now.

Vytasb

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Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #8 on: November 01, 2013, 06:51:03 AM »
Same issue.  Win 7 x64.  Install was fine, but says "you are unprotected".  hitting start or resolve all does NOTHING.  Have to go back to AVG until they can fix this...  can't rely on a poorly designed update to keep me protected

Vytasb

  • Guest
Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #9 on: November 01, 2013, 06:52:13 AM »
Same thing.  says "you are unprotected", resolve all and start do NOTHING.  have to go back to AVG until they can fix this poorly designed update.  Gotta keep viruses out somehow.

Vytasb

  • Guest
Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #10 on: November 01, 2013, 07:49:53 AM »
I was having the same issue, and then found another forum that said to use the avastclean.exe program, which will make you go to safe mode.  run it, then reboot into safe mode again and do a clean install of the new Avast from safe mode.  I tried it, and it worked for me.

bobo1

  • Guest
Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #11 on: November 01, 2013, 08:02:37 AM »
JOLLYWOLF. Have you tried adwcleaner from explode! to check for malware?. IF YOU HAVE USED AVG OR ANY OTHER ANTIVIRUS THEN YOU WILL NEED TO RUN THIER UNINSTAL PROGRAM BEFORE USING AVAST
« Last Edit: November 01, 2013, 08:04:47 AM by bobo1 »

jollywolf

  • Guest
Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #12 on: November 01, 2013, 05:54:17 PM »
I was having the same issue, and then found another forum that said to use the avastclean.exe program, which will make you go to safe mode.  run it, then reboot into safe mode again and do a clean install of the new Avast from safe mode.  I tried it, and it worked for me.

THANNKKKKKKKKKKKKKKKKKKKK YOUUUUUUUUUUUUUUUUUUUUUUU!!!!!!!!!!!!!!!!!!!!!!!!!!!

Really appreciate you replying with what worked for you.  Avast, I hope you read this.  Not exactly an easy install to have to install in safe mode for it to work.  I also use Windows 7 64-bit Home Premium.

ca_randy

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Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #13 on: November 04, 2013, 06:54:04 PM »
I had the exact same problem.   This is right after a clean install of windows 64 and service pack 1.

Nothing else installed except malwarebytes first, then Avast so I would be surprised if the system was already infected.

I will try the install from safe mode and will report back if that does not work.

Offline Jon Doe

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Re: Avast 2014.. Install seems OK, but remains Unprotected.
« Reply #14 on: November 04, 2013, 08:03:23 PM »
Yep. I have posted here with similar issue. Sounds like Avast really broke something.

Quite frankly I have given up with it.

If I read here that the issue has been resolved, I might try again. Until then they have lost a potential customer.