How come 'istartsurf' cannot be removed with avast?

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Hi,

when I purchase avast, I was expecting it to be able to get rid of the malware, but it's still there.

How come?

[Pondus]

It is not malware but PUP = not virus / Possible Unwanted Program ..... crap that usually follow with freeware downloads

Avast PUP detection is default off exept for in boot scan,  so if you want pup detection turn it on

[REDACTED]

Oh thank you! how do I turn it on?

[Pondus]

You can try remove it with Malwarebytes and AdwCleaner

Malwarebytes and instructions found here  https://forum.avast.com/index.php?topic=53253.0

AdwCleaner here   http://www.bleepingcomputer.com/download/adwcleaner/


If still problems,  follow instructions at first link for how to get removal assistanse

[Pondus]

Oh thank you! how do I turn it on?

In settings for evry shield and scan type

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Why do I need to download other softwares to remove 'istartsurf' when I have bought avast subscription to do the job for me?

[Pondus]

Why do I need to download other softwares to remove 'istartsurf' when I have bought avast subscription to do the job for me?

No security program have 100% detection.....
If avast does not clear it, you have a option

And most users here have avast and malwarebytes installed......

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Oh then I want to feedback to Avast to deal with 'istartsurf' today!

[Pondus]

Did you turn on PUP detection ....... did that remove it?

Did you try malwarebytes and/or AdwCleaner ?

Do you need help removing it?

[Asyn]

Naat is waiting for the ZOEK log here: https://forum.avast.com/index.php?msg=1114108

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problem solved thank you!