@ Jerry,
You posted to a thread that was started quite a while ago instead of starting a new thread. Did you contact someone by phone and pay money for service for your machine? If so, this is not Avast; it is a third party company not associated with Avast. I recommend that you get your money back and contact AdamRiley (at) avast (dot) com who may be able to help you if this is what you did.
In the future, if you have problems, the quickest response will be here on the forum. You can always put in a ticket, but we are quicker here and available 24/7.