Author Topic: [I NEED URGENT HELP] Avast! Premier 2014 memory error message  (Read 13215 times)

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I♥Avast!

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[I NEED URGENT HELP] Avast! Premier 2014 memory error message
« on: November 02, 2013, 10:08:00 AM »
I just rebooted my system (just finished installing avast! premier 2014) and then, when I tried to initialize the avast! UI, this message pop up on the screen:

"The instruction at 0x773ea202 referenced memory at 0x00000050. The memory could not be read. Click on OK to terminate the program"

My OS is Windows 7 Home Premium SP1 32-bit.
Every time when I want to start avast that error message pops up.
Any fixes?
« Last Edit: November 02, 2013, 11:24:55 AM by I♥Avast! »

Offline CraigB

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Re: [PLEASE HELP ME] Avast! Premier 2014 memory error message
« Reply #1 on: November 02, 2013, 10:23:32 AM »
Download the avast removal tool and a fresh copy of avast from here http://forum.avast.com/index.php?topic=138753.0 and save.

Run the removal tool which will ask to reboot to safe mode and accept and when finished re-install the newly downloaded avast.

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Re: [PLEASE HELP ME] Avast! Premier 2014 memory error message
« Reply #2 on: November 02, 2013, 10:37:00 AM »
Going to try it!

I♥Avast!

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Re: [PLEASE HELP ME] Avast! Premier 2014 memory error message
« Reply #3 on: November 02, 2013, 10:58:22 AM »
No, It didn't work! I still get the error message! :(

Offline CraigB

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Re: [PLEASE HELP ME] Avast! Premier 2014 memory error message
« Reply #4 on: November 02, 2013, 11:00:45 AM »
Have you rebooted the system?

What AV was being used prior to installing avast and how did you remove it? is there any other security software installed on this system?

I♥Avast!

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Re: [PLEASE HELP ME] Avast! Premier 2014 memory error message
« Reply #5 on: November 02, 2013, 11:03:22 AM »
I removed the other version with avastclear.exe and reinstalled avast! Premier 2014 version 9.0.2007. I don't use any other security software.
But also when I reboot, I still get the error message when I want to start up the avast! UI.
« Last Edit: November 02, 2013, 11:05:35 AM by I♥Avast! »

Offline CraigB

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Re: [PLEASE HELP ME] Avast! Premier 2014 memory error message
« Reply #6 on: November 02, 2013, 11:08:07 AM »
Follow the instructions here http://forum.avast.com/index.php?topic=53253.msg451454 to download and run OTL then attach the logs created back here to your next post please.

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Re: [PLEASE HELP ME] Avast! Premier 2014 memory error message
« Reply #7 on: November 02, 2013, 11:16:16 AM »
Okay this is it

Offline CraigB

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #8 on: November 02, 2013, 11:57:23 AM »
Well straight off I can see you have Advanced System Care by Iobit installed "Malware Fighter" ( you said there was no other security installed ??? ) this will need to be removed, number 17 in the list http://singularlabs.com/uninstallers/security-software/ is the Iobt removal tool which should be run after uninstalling normally.

Bitdefender has also been installed in the past so you will find a removal tool at the same site I supplied you a link to for Iobit.

Once all that is removed and the system has been rebooted you'll probably have to perform a clean install of avast as these other programs that are installed have more than likely corrupted the Avast install.
« Last Edit: November 02, 2013, 12:07:03 PM by craigb »

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #9 on: November 02, 2013, 01:41:04 PM »
Craigb, I am gonna do it, and If all you said will work, I am gonna put you on my favourite list 4ever :)

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #10 on: November 02, 2013, 02:59:57 PM »
 :'( :'( :'( :'( :'( Still the same error message but now it says "The instruction at 0x7735a202 referenced memory at 0x00000050. The memory could not be read.
WHYY

Offline CraigB

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #11 on: November 02, 2013, 03:07:15 PM »
I've asked essexboy to have a look into it for you, please be patient.

It might be helpful if you could re-run OTL and attach a new log please so we can see the changes made after the removal.
« Last Edit: November 02, 2013, 03:09:00 PM by craigb »

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #12 on: November 02, 2013, 03:13:37 PM »
That would help..  Also could you run sfc to verify windows files

To do this open an elevated command prompt :

Go Start > All Programs > Accessories
Right click command prompt and select run as administrator
In the black box that opens type the following command :

sfc /scannow

Allow it to complete
Reboot and try again

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #13 on: November 04, 2013, 04:37:09 PM »
I did a Full OTL scan and this we're the results
And I did a SFC and it said it didn't find any integrity violations.

P.S.: I installed avast! premier 2014 on my friends pc and it said the same memory error message ;)
« Last Edit: November 04, 2013, 04:43:27 PM by I♥Avast! »

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Re: [I NEED URGENT HELP] Avast! Premier 2014 memory error message
« Reply #14 on: November 04, 2013, 04:46:27 PM »
I did a Full OTL scan and this we're the results
And I did a SFC and it said it didn't find any integrity violations.

P.S.: I installed avast! premier 2014 on my friends pc and it said the same memory error message ;)
Oops, i forgot to post the file xD