Hi,
Sorry to hijack your thread, but our company's having the same problem (being blocked as suspicious) with our in-house software. on Monday, I've submitted a support ticket(#STK-168-33464) and was asked to upload the file.
Did so, and sent a reply email saying so. The next day I receive an email from Avast stating that they have not received any response and will be closing the ticket in 72hours.
I send an email back, also copying my previous email, for the reply. This morning I receive an email saying the ticket has been closed due to not receiving a response. No idea if they are receiving my emails or not.
Now, I get an influx of emails from Avast, with new tickets being opened:
OHA-675-67033
MJS-119-40300
VRZ-358-56896
EUK-141-51216
PPS-426-87482
MMV-884-19942
What just happened? I only want to know why our company software has been marked as suspicious and blocked
If an Avast rep could contact me that would be great.
Kim