Hi I am new...I had the Qone.8 virus and called avast tech support. they talked me into the total support package. It was middle of the night on a Friday and I new that I would be unable to take my computer in until Monday and who knew if my small town place could fix it for a decent price anyway...especially since they missed stuff the last time. The guy that helped me the first night for 3 hours was good and helped a ton. My computer was a mess...finally it ran faster, booted up, I could run more than one page at a time...etc. I thought well for the year it was worth it. Well I called back another night and asked for some help in changing my settings to a different search engine since the first guy changed it on me without asking and I do not like Bing. No help. So I called tonight, the guy was a jerk. When he answered he never gave his name...he just said phone number, no please even. I gave it and told him that I had an order number, he said nothing. He never ever asked my name, confirmed anything AT ALL! I asked his name and he said Oshi?? but he came up as Jose? so I am guessing that was his name. I asked for his help in trying to get rid of the pictures of half naked girls on sites with ads and he said that was impossible and that any site that has ads like that is a virus. Which is totally untrue. Then I asked help in changing the Bing.com back to my ask.com which I have always had as my default search engine and it said it is not a valid search engine after he saw that he could not "x" out the bing.com default and never even tried. So then I finally asked about the anti-virus license key, because I was told when I bought that total support package that my "free" anti-virus would be updated Premier which was one of the reasons I finally agreed to purchase this package, I thought well this would be worth my money with the support and upgraded anti-virus. However, now after tonight...I am thoroughly disgusted with their contracted out tech support, as when I asked to speak with a manager he said they would contact me within 5-7 business days.
So, to sum up...spent the big bucks...computer virus is gone!...contracted out tech support is proving to be both unreliable and plain rude...and now I don't get the upgraded anti-virus, according to tonight's guy.
And I can not find anything out about this total support package on Avast's website anywhere...I am feeling pretty low about the whole thing right now.
Well I guess I better get the new license key for the free Avast...
From the person Fed up in Michigan!