« previous next »
Pages: [1]   Go Down

Author Topic: Avast will not remove detected rootkits  (Read 1629 times)

0 Members and 1 Guest are viewing this topic.

ginnie

  • Guest
Avast will not remove detected rootkits
« on: November 04, 2013, 11:07:21 PM »
I updated (or reinstalled) my Avast antivirus this weekend.  The deep scan detected two rootkits affecting some Java files.  I decided to let Avast delete the two rootkits.

I have allowed the program to reboot my system and run a boot-time scan, twice, as it requests.  However, when I rescan, Avast claims the two rootkits are still in the Sandbox, and in order to complete their removal, I have to allow a boot-time scan!

What am I doing wrong (if anything)?  TDSS Killer did not find the purported rootkits.

Any advice is welcome.  Thanks.
Logged

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Avast will not remove detected rootkits
« Reply #1 on: November 04, 2013, 11:08:40 PM »
As they are in the sandbox that is a protected area..  Just reset the sandbox
Logged

ginnie

  • Guest
Re: Avast will not remove detected rootkits
« Reply #2 on: November 05, 2013, 03:20:24 AM »
How do I do that?  I have the free version and the Sandbox listing is grayed out.
Logged

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Avast will not remove detected rootkits
« Reply #3 on: November 05, 2013, 03:22:49 PM »
What version of Avast are you running 8 or 2014 ?
Logged

ginnie

  • Guest
Re: Avast will not remove detected rootkits
« Reply #4 on: November 08, 2013, 01:09:22 AM »
I am running version 2014.9.  Any help is appreciated.
Logged
Pages: [1]   Go Up
« previous next »