Avast! Virus Chest Deletion?

[Thundagia]

Hey!
Avast! has recently found something on my computer, and put it into the virus chest.
I want to delete the program/virus from all of my system files, but I have read the Avast! FAQ, and it got me confused.
At first, it states any file contained in the Virus Chest can be permanently deleted.
Later, in the article, however it states: file has been removed from the contents table on the Virus Chest.
So when you right click, and delete something in the virus chest, does it remove the file from your system files, or, does it just hide it from the virus chest?
Thank you.

[miguelgrado]

the viruses that are in the chest are not already in the system, are in a special folder where already can not cause problems.to remove them from the chest,are removed definitively from the  chest folder...and they will not be able to be recovered

[Undead-Divine-Assassin]

Whatever it is do not delete it until you have done a scan in the virus chest (right mouse click context menu) and just make sure it is a problem and not a false positive.

Last weekend I was shocked to have twelve items sent to the chest when I was doing a full system backup to multiple external storage devices. Avast sent them there because it seemed to considered the act of copying to be suspicious behaviour.

Every single one of those twelve where copies of a particular program that I have stored and duplicated in several locations rather than use shortcuts. It also sent the restore point files relating to that program to the virus chest.

It is a 100% safe program, a FTP server connector to a specific web site and known to flag up, wrongly, as a trojan.

Malwarebytes immediately quarantined this program as a trojan when I did a sytem scan after I first installed it three years ago. It would do again if I hadn't added it to my exclusion list. Avast however has, for those same three years scanned it as safe, still does and I've backed it up dozens of times as part of my regular maintenance regime without issue.

However since sometime last month Avast has now decided to treat making backup copy as "suspicious" behaviour. Hence the multiple false positives.

Whether adding it to the Avast exclusion list is going to work I don't know because it is only the copying 'behaviour' that triggers Avast to send it to the naughty step. 

Point is: just because it is in the Avast Virus Chest don't assume that whatever it is actually a problem. Find out for sure before doing any deleting.

[Pondus]

@Cluster-Lizard

It is a 100% safe program, a FTP server connector to a specific web site and known to flag up, wrongly, as a trojan.

upload the program and report the issue to avast lab



You can upload files and report issues to avast  here : http://www.avast.com/contact-form.php  (select subject according to Your case)

You can use mail
send to virus@avast.com in a password protected zip file
mail subject:  False Positive / undetected sample (select subject according to your case)
zip password:  infected

or you can send files from avast chest
how to use the chest.    http://www.avast.com/faq.php?article=AVKB21

[Undead-Divine-Assassin]

Thanks for the reply.

I'm not using the latest version of Avast so is there much point? Don't trust it yet on my WinXP only laptop.

The program concerned is Auto-Xbins a specialised FTP tool used for accessing an original Xbox software database.

As said, it is well known for being reported as a trojan, the only thing new is that Avast has just started treating it as suspicious but only when being backed up. In all cases everything sent the chest scanned as virus free before I restored it. 

I don't know whether to be impressed that Avast treats it as being OK when it is just sitting there being used or concerned it is not flagging it up as problem when it is. If it were a trojan, would be rather worrying.   
 

[Pondus]

I'm not using the latest version of Avast so is there much point?

ofcourse it is.....if detected by avast they will fix it if you give them the file and info

[Para-Noid]

Read this before deleting.