Author Topic: Outlook 2010 cannot load asoutext.dll - runtime error  (Read 9662 times)

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Offline petr_matrix

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Re: Outlook 2010 cannot load asoutext.dll - runtime error
« Reply #15 on: November 27, 2013, 08:39:45 AM »
It looks like you have corrupted installation somehow. Can you try to reinstall avast and check if addin works please? Version of all files should start at 9.0...
Thanks.

edit: please send me setup log (whole "C:\ProgramData\AVAST Software\Persistent Data" folder) before you reinstall avast, so I could investigate what went wrong
« Last Edit: November 27, 2013, 08:52:54 AM by petr_matrix »

bhunted

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Re: Outlook 2010 cannot load asoutext.dll - runtime error
« Reply #16 on: November 27, 2013, 12:58:53 PM »
Petr, file is too large to attach and I cannot access your pm.. Says I'm not authorized...
Should I post the whole thing in a post here? It's big...

Offline petr_matrix

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Re: Outlook 2010 cannot load asoutext.dll - runtime error
« Reply #17 on: November 27, 2013, 01:08:21 PM »
It shouln't have more than couple of MB. Try to compress whole folder e.g. with 7zip and send it to lavicka ( at ) avast.com.

bhunted

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Re: Outlook 2010 cannot load asoutext.dll - runtime error
« Reply #18 on: November 27, 2013, 02:12:45 PM »
That I can do.... It's not big. But too big for the forum here it says. I also did a reinstall and it works now. All the DLLs mentioned show 9.....
Now I get an error when trying to update the virus defs though. All else seems ok.
I'll email it to you in a second... Thanks for everything petr...