Author Topic: Mobile Security (Ultimate Multi) Disabled by Update  (Read 257 times)

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Offline Leaf Fan

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Mobile Security (Ultimate Multi) Disabled by Update
« on: October 20, 2021, 10:45:43 AM »
I have a valid subscription for Avast Ultimate (Multi-Device) until September 2023 (renewed in May 2021). Yesterday evening I was prompted to download an update on my Android cellphone. After the update completed, it indicates that the subscription "Expired" on my phone with a retroactive effective date of September 29, 2021. Additionally, the SecureLineVPN appears as connected despite the subscription status also displaying "Expired". Furthermore Ads have started appearing on my phone.

I Rebooted/Restarted the phone but still the same this morning. I logged on to my Subscriptions using my laptop and everything looks okay with it indicating that the Avast Ultimate (Multi) is being used on 2 devices (Windows Laptop and Android Phone). I also compared the Subscription Activation Code just in case of a glitch and it matches.

1) Is this a known issue?
2) How do I correct the issue?

Offline Asyn

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Re: Mobile Security (Ultimate Multi) Disabled by Update
« Reply #1 on: October 20, 2021, 01:31:24 PM »
Hi, to prevent posting sensitive info on the forum, I'd suggest to contact support directly: https://support.avast.com/contact
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Leaf Fan

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Re: Mobile Security (Ultimate Multi) Disabled by Update
« Reply #2 on: October 20, 2021, 02:44:31 PM »
Okay, thanks. Contacted using the chat option but was told that the Mobile Support only works via email so a case was created and number issued. If and when I get it resolved, should I post any solution to this thread (minus any personal information)?
« Last Edit: October 21, 2021, 04:58:20 PM by Leaf Fan »

Offline Asyn

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Re: Mobile Security (Ultimate Multi) Disabled by Update
« Reply #3 on: October 20, 2021, 03:21:00 PM »
You're welcome. (Sure, feedback is always welcome..!!)
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Leaf Fan

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Re: Mobile Security (Ultimate Multi) Disabled by Update
« Reply #4 on: October 21, 2021, 04:57:21 PM »
Everything is fixed. As per Avast Support (Ognjen) :

"...I've investigated this, and I can confirm that there was an issue on our end. The expiry date of your mobile subscriptions was not set correctly, and they were showing as cancelled. This has now been fixed..."

Thanks for your help.

Offline Asyn

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Re: Mobile Security (Ultimate Multi) Disabled by Update
« Reply #5 on: October 22, 2021, 09:38:32 AM »
Thanks for the feedback.
Win 8.1 [x64] - Avast PremSec 21.9.6675.IBC [UI.671] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2.1
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0