Author Topic: Ultimate VPN is connecting but there's no internet  (Read 879 times)

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Offline Seratlı

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Ultimate VPN is connecting but there's no internet
« on: November 07, 2020, 02:12:57 PM »
Hi,

I purchased android version of Avast security and subscribed to ultimate 3 or 4 days ago. When I connected to the VPN, I lost the internet connection on both wifi and mobile.

Is there anything I should change on the phone's settings in order to use VPN?

Offline Seratlı

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Re: Ultimate VPN is connecting but there's no internet
« Reply #1 on: November 10, 2020, 10:37:53 PM »
Still no solution, no VPN, no internet connection.

Hi,

I purchased android version of Avast security and subscribed to ultimate 3 or 4 days ago. When I connected to the VPN, I lost the internet connection on both wifi and mobile.

Is there anything I should change on the phone's settings in order to use VPN?

Online DavidR

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Re: Ultimate VPN is connecting but there's no internet
« Reply #2 on: November 10, 2020, 11:07:43 PM »
I have tried to draw some Avast attention to your problem.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.9.2437 (build 20.9.5758.0) UI-1.0.579/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Seratlı

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Re: Ultimate VPN is connecting but there's no internet
« Reply #3 on: November 10, 2020, 11:12:13 PM »
Thank you. Much appreciated for your effort. I look forward to hearing from avast tech support.

Online DavidR

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Re: Ultimate VPN is connecting but there's no internet
« Reply #4 on: November 11, 2020, 01:27:09 AM »
You're welcome.

I'm an Avast User just like you so hopefully you will get some input soon.

In the meantime you could check out these links.

https://support.avast.com/en-my/article/SecureLine-VPN-FAQ
https://support.avast.com/en-eu/article/Troubleshoot-SecureLine-VPN
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.9.2437 (build 20.9.5758.0) UI-1.0.579/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline r@vast

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Re: Ultimate VPN is connecting but there's no internet
« Reply #5 on: November 12, 2020, 01:14:09 PM »
Hi,

I purchased android version of Avast security and subscribed to ultimate 3 or 4 days ago. When I connected to the VPN, I lost the internet connection on both wifi and mobile.

Is there anything I should change on the phone's settings in order to use VPN?

Hi,

Did you receive any error message?
Depending on where you are connecting from, it might be that the VPN is restricted by your Internet Service Provider.
Please see this link: https://www.avast.com/vpn-territory


Offline Seratlı

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Re: Ultimate VPN is connecting but there's no internet
« Reply #6 on: November 12, 2020, 11:29:12 PM »
Hi,

I purchased android version of Avast security and subscribed to ultimate 3 or 4 days ago. When I connected to the VPN, I lost the internet connection on both wifi and mobile.

Is there anything I should change on the phone's settings in order to use VPN?

Hi,

Did you receive any error message?
Depending on where you are connecting from, it might be that the VPN is restricted by your Internet Service Provider.
Please see this link: https://www.avast.com/vpn-territory

Opps! Thank you for that information. I didn't know that in my country VPN was restricted.