Author Topic: Avast not receiving virus definitions updates on Android and Windows  (Read 648 times)

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Offline sarah2000

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Hi,

I just wanted to let you guys know that I uninstalled Avast from my cell phone and my computer, because it wasn’t receiving virus definitions updates on Android or Windows.

On my cell phone, Avast stopped receiving updates on October 9th 2019, and on my computer, the definitions stopped being updated on October 12th 2019.

I remember that in early 2019, Avast had the same problem on Android, and now it’s happening again on Android and on Windows. I read on the Google Playstore that @Tereza asked some users to be patient, because the Avast team was already working on this issue…but will hackers be as patient as the Avast users?

As I said when Avast had this problem in early 2019: I will reinstall Avast on my cell phone and computer when this issue is solved. Meanwhile, I’ll keep using the other antivirus I installed on my cell phone and computer, because Avast wasn’t “protecting” me!

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tereza V.

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Re: Avast not receiving virus definitions updates on Android and Windows
« Reply #2 on: October 16, 2019, 01:51:28 PM »
Hi, the build itself has been fixed, we are now working on the distribution phase, thanks for your patience.

Offline Tereza V.

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Re: Avast not receiving virus definitions updates on Android and Windows
« Reply #3 on: October 16, 2019, 05:52:54 PM »
It's been fixed by now.

Offline sarah2000

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Re: Avast not receiving virus definitions updates on Android and Windows
« Reply #4 on: October 16, 2019, 09:57:07 PM »
Thank you for letting me know, @Tereza. Has this problem been solved on Windows too? I just want to confirm before reinstalling Avast on my computer.

Offline Tereza V.

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Re: Avast not receiving virus definitions updates on Android and Windows
« Reply #5 on: October 17, 2019, 11:03:21 AM »
Being from the mobile team, I have no clue - I'd recommend you to follow the link above (by Asyn).

Offline sarah2000

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Thank you for letting me know, @Tereza. I did that and Avast doesn't seem to be working well on Windows yet, which is sad.

I will keep checking the Avast for Windows section.

Have a good day!