avast mobile security displays on my.avast device as unprotected

[vagelisk]

I've installed avast mobile security on a Samsung SM-T713 tablet, enabled antitheft and everything in the device is looking OK.

When I logon at my account at my.avast.com, it displays the device as unprotected, BUT all services and antitheft are green, and the device communicates with the server.

I see a message DEVICE UNPROTECTED but with no other explanation.

Do you have any idea?

[Tereza V.]

Hi, does the problem persist? We are working on it right now, there seems to be a problem in our backend, thanks for your patience.

[vagelisk]

AIS version 19.7.2388 (build 19.7.4674.526)
OS Windows 7 Pro 64
I'm using AIS for years
No other security product installed

[Tereza V.]

Hi, we are working on My Avast overhaul, so this kind of issues can occur.
Thanks for notifying us, we will keep working on it, hopefully fixing it soon.