Outlook/Exchange Provider Causes OL2k3 Crash EVERY TIME In Less Than 10 Minutes!

[azarc]

This is getting to be REALLY annoying. I've had to disable the Outlook/Exchange provider because it is causing Outlook to crash EVERY ten minutes or within that interval.

It happens when I:
1. Create an email
2. Send an email
3. Delete an email (with the Reading Pane on)

I'm not sure if #3 depends on the Reading Pane or not... I got tired of testing endlessly.

Anyway, is there a patch for this? It's truly annoying to have to watch outlook reboot about 20 times an hour.

Outlook Add-ins:
1. avast!
2. Franklin Covey Plan Plus 3.0
3. MSN Desktop Search Toolbar

[igor]

What is the crash message? If there's the "Send to Microsoft" dialog, did you do it? (send)

[azarc]

There's no specific error message, and the newer "Send to Microsoft" message comes up every time. Yes, I constantly send it to Microsoft, and I've even filled out the subsequent survey twice.

If this continues I think I'm going to stop using this product...

[Vlk]

It's caused by the MSN Search. Uninstalling it will solve the problem..

We're currently looking into this, but unfortunately, it's really crashing inside the MSN Search code...

[azarc]

Thanks for the pointer. I didn't want to uninstall MSN DS as it predated avast! and I need it... instead, I tried simply turning off the search when I've got Outlook open. Everything decides to work then, and whenever I've got to do a search I have to either exit OR NOT USE Outlook while I'm searching.

go figure.

Anyway, it would be great if you guys could figure out the issue.

If I get too tired of it...

[Vlk]

Hi, do you think you could try the new version of MSN Desktop Search that has been just released? Does it solve the problem?


Thanks
Vlk

[azarc]

I'll give it a try in a few minutes... I'll report back before 12:00 PM GMT-5 today.

[Vlk]

Thank you. As a matter of fact we are now able to simulate the problem as well (on one of our test machines) so we're testing it in parallel.

Thanks again
Vlk

[azarc]

Vik,

Please forgive my delay; got swamped in the morning and had deadlines looming after that.


Unfortunately, installing the newer version (from scratch; had to uninstall the old version) didn't work on my end. It still simply kills Outlook (2k3) apparently when the Indexer tries to get into my emails.

[lstone]

I am having the same problem. It did not occur until I upgraded to the latest version of the MSN Toolbar with tabbed browsing. It is really a pain. I would go back to the older version of the Toolbar, but it does not appear to be available.

I guess that I have no choice but to uninstall the MSN Toolbar until the problem is fixed. The other indexing toolbars do not index the My Documents folder because I am using folder redirection to store the files on my server.

I absolutely cannot do without anti-virus software so I guess the Toolbar goes for now. I really hate that. I use it scores of times every day.

Lee

[Vlk]

Hi,

sorry for the troubles. We're working with the guys at Microsoft to find a solution to this problem. So far it seems to be their fault (according to our preliminary analysis...).


Thanks
Vlk

[lstone]

I am sure that it is Microsoft's problem. I never had a single problem until the tabbed version of the search bar was released.

Lee

[mgarav]

tried also localized "windows search" ( italian)
Still same error!
This error has been introduced with April release of MSN.

in the meantime Copernic goes well

[bowie]

Hi,

sorry for the troubles. We're working with the guys at Microsoft to find a solution to this problem. So far it seems to be their fault (according to our preliminary analysis...).


Thanks
Vlk

Hi Guys, any news on this....?

Thanks for your time ;O)

[radoun]

Hello, what is the progress please?

It seems as it is not a general problem, as there are AV programs unaffected, like Norton AV. I haven't tested other, though.

Can't you Alwil guys advise?