Author Topic: Subscription disappeared, doesn't accept licence  (Read 2306 times)

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stannolola

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Subscription disappeared, doesn't accept licence
« on: November 13, 2013, 12:38:26 PM »
Since there was a system restore, my avast says my subscription has ended, though i just put in a new licence and i had over 300 days left.

I try to put int he same licence (he accepted before), but he does not accept my licence.
he says attempt to load a program with an incorrect format.
What can i do to have protected system again.

Maybe i can find an activationcode in the licence and use it to activate? I don't know, i have not much knowlegde of this.

Windows 7 / avast pro 8.0.1501

Offline Asyn

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Re: Subscription disappeared, doesn't accept licence
« Reply #1 on: November 13, 2013, 12:41:49 PM »
Windows 7 / avast pro 8.0.1501

1. Download avast! Pro Antivirus: http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

stannolola

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Re: Subscription disappeared, doesn't accept licence
« Reply #2 on: November 13, 2013, 01:26:49 PM »
Thank you very much it has worked.
I do have avast 9 now, which i do not want, but i guess i have no choice.

Offline Asyn

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Re: Subscription disappeared, doesn't accept licence
« Reply #3 on: November 13, 2013, 01:40:52 PM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0