Renewal issues

[bzirkone]

I just renewed my Avast (for the last time) and the email with my license/key was missing.  Got a new one sent.  Would not work.  Finally called the help desk and an agent came in remote and saw issues.  Went into safemode and uninstalled old versions.  rebooted. blue screen.  I told her I could handle.  Had to restore.  Now running the free version and not my paid subscription.  Yahoo won't load.  Firefox had to be re-downloaded.  she tried to sell me on the $179.00 package to fix all issues.  I see why now.  Never had these issues.  Will not use Avast again.. after 5 years of loyal use.  Shame.

[Alikhan]

Have you got the license file? If so:

You need to be online during this install. It's better off asking for help here. This should work.

1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
5. Install the version you downloaded.
6. Reboot.

You can insert license file during install or after reboot. (If using paid version)