Author Topic: Avast! IS stop error!  (Read 5973 times)

0 Members and 1 Guest are viewing this topic.

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5420
  • Spartan Warrior
Avast! IS stop error!
« on: November 16, 2013, 12:36:54 PM »
See attached .jpg for exact error.  Was on the 'net here at the forums when avast! stopped running and displayed the error box noted below.

Disconnected the modem and then clicked OK to terminate the program.

Avast! sys tray icon was frozen in mid-scan of a file, then it resumed scanning that file after OK was clicked.  Checked program status and "Everything is good" was noted as usual.  Seems it restarted immediately after doing the OK.  Checked Reliability Monitor and no crash caught by Windows was found. 

System seems unaffected by this error.  (Win 7)

Anyone know or have an idea or clue as to what this is?
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5420
  • Spartan Warrior
Re: Avast! IS stop error!
« Reply #1 on: November 17, 2013, 05:48:24 PM »
UPDATE:

Discovered that the avast! Firewall NDIS Filter Miniport drivers seem to be not working.

See attached below:

Already have done a repair and clean install, no change in status.  Above error noted may have been the result of the drivers not working?  Firewall is working in Statistics.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40627
  • Dragons by Sasha
    • Malware fixes
Re: Avast! IS stop error!
« Reply #2 on: November 17, 2013, 05:53:52 PM »
OK those filters were for the older versions of AIS did you upgrade through the GUI or do a clean install

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5420
  • Spartan Warrior
Re: Avast! IS stop error!
« Reply #3 on: November 17, 2013, 05:59:05 PM »
Hi there.

Clean install of AIS to .2007 from 8.0.1497 AIS and then gui update to .2008. 

This current volume is a restore to 11/15/2013 disk image as I did not know that the NDIS drivers were not in the current version of .2008.  I did remove the NDIS drivers via Device Manager on today's volume, only to find that the firewall then was showing no activity in Statistics, hence the disk restore. 

So that's where we are now.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40627
  • Dragons by Sasha
    • Malware fixes
Re: Avast! IS stop error!
« Reply #4 on: November 17, 2013, 06:07:22 PM »
These are my network adapters with AIS (hidden are showing )


Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5420
  • Spartan Warrior
Re: Avast! IS stop error!
« Reply #5 on: November 17, 2013, 06:13:15 PM »
OK.

Below attached find the hidden network adapters now installed on Win 7 system:
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40627
  • Dragons by Sasha
    • Malware fixes
Re: Avast! IS stop error!
« Reply #6 on: November 17, 2013, 06:14:23 PM »
When you uninstall those two drivers by right click what affect does it have ?

Offline Arizona

  • Full Member
  • ***
  • Posts: 160
Re: Avast! IS stop error!
« Reply #7 on: November 17, 2013, 06:25:43 PM »
You can remove. New driver is in local area connection properties.
Avast firewall driver.
« Last Edit: November 17, 2013, 06:28:13 PM by Arizona »

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5420
  • Spartan Warrior
Re: Avast! IS stop error!
« Reply #8 on: November 17, 2013, 06:44:43 PM »
When you uninstall those two drivers by right click what affect does it have ?
@ essexboy,

No effect except first load of FF gave a reset browser error.  Reload got me here.

@ Arizona,

Thanks.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40627
  • Dragons by Sasha
    • Malware fixes
Re: Avast! IS stop error!
« Reply #9 on: November 17, 2013, 09:09:42 PM »
With them deleted that should cure the firewall problem :)

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5420
  • Spartan Warrior
Re: Avast! IS stop error!
« Reply #10 on: November 17, 2013, 09:11:55 PM »
Yep, seems so.

As always, thank you for your help.  Best there is and maybe ever was.   ;D
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline leftisthominid

  • Sr. Member
  • ****
  • Posts: 256
Re: Avast! IS stop error!
« Reply #11 on: November 21, 2013, 02:59:18 AM »
Coming from here
http://forum.avast.com/index.php?topic=140367.0

I just had the same breakpoint issue twice when leaving statistics open long term.

I just uninstalled those two avast! NDIS things.

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5420
  • Spartan Warrior
Re: Avast! IS stop error!
« Reply #12 on: November 21, 2013, 10:15:37 AM »
Surprised that these NDIS Filter drivers were not removed using aswclear.exe when running Win 7 here.  Made a point of doing a clean install before moving up a build number from 8.0 to 9.0 just to hopefully prevent such an issue.

But, having said that, this has not really been an issue since the initial post here.  Ultimately, this could resolve out as a memory leak issue with Statistics window as that could cause a breakpoint where it just stops running properly.  We'll just have to wait to see if that is the case.  Of note, this breakpoint did not affect proper operation of avast! as a whole, as far as I could determine.  Nothing was amiss in any Administrative Tools logs that I could find for either avast! or the Statistics window.

[EDIT:]  Removed erroneous statement.
« Last Edit: November 21, 2013, 10:19:00 AM by mchain »
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline leftisthominid

  • Sr. Member
  • ****
  • Posts: 256
Re: Avast! IS stop error!
« Reply #13 on: November 30, 2013, 05:11:37 AM »
I have gotten the issue each time a leave the statistics window open. Something should be fixed here.

Offline drake127

  • Avast team
  • Sr. Member
  • *
  • Posts: 324
Re: Avast! IS stop error!
« Reply #14 on: November 30, 2013, 05:22:00 AM »
NDIS Minifilter issue will be fixed in next release. It does no harm, it's just remnant of the old installation.