Avast support forums > Avast Free/Pro/Premier

Avast service is off, can't fix.

<< < (2/3) > >>

marcosgildavid:
Just checked the logs, it seems the AvastSVc.exe service is crashing with this error:


Unhandled exception: Address=697f4fb8 Code=c0000005


Any help?

Alikhan:
1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note : You need to be ONLINE during the install (sometimes online installer works whereas offline doesn't)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
5. Install the version you downloaded.
6. Reboot.
ReplyQuoteNotify

marcosgildavid:
I already did that yesterday!
Complete uninstall them a fresh install.
It worked fine until I rebooted the pc.

The only thing I noticied different were a couple of windows updates.

Alikhan:

--- Quote from: marcosgildavid on November 20, 2013, 04:04:25 PM ---I already did that yesterday!
Complete uninstall them a fresh install.
It worked fine until I rebooted the pc.

The only thing I noticied different were a couple of windows updates.

--- End quote ---

Are you sure you ran the ONLINE installer? This is a different installer than the normal one...

DreamPhreak:

--- Quote from: Alikhan on November 20, 2013, 03:55:53 PM ---1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note : You need to be ONLINE during the install (sometimes online installer works whereas offline doesn't)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
5. Install the version you downloaded.
6. Reboot.
ReplyQuoteNotify

--- End quote ---


I had already done that too. And yes it was both the regular "avira_free_antivirus_en.exe" and the online one, I can see the "avast_free_antivirus_setup_online" file-name that I have downloaded multiple times.

I have also used "Rejzors Uninstall Utility", that was #3 in the first post as "3. Using Avast! Cleanup Tool 1.3".

Navigation

[0] Message Index

[#] Next page

[*] Previous page

Go to full version