False Positive problem Ncafe software Thailand

[idutchy]

Hello,
We have internet software NCAFE for almost 10 years,about 4 years ago we got also this problem,it was a false positive from Avast and was fixed later .
today 26/11/2013 have problems after free avast update,internet cafe software NCAFE is blocked, will you solve ths problem please?

[Michael (alan1998)]

What's the file path. Upload and test the file here: www.virustotal.com

Upload the results here

[idutchy]

Hereby the weblink of the results

https://www.virustotal.com/nl/file/fe3e96e6abe7ace1684d01cc12350542ed104d545284338d2ec27ecbaf8f2088/analysis/1385477058/



The problem is when we start up the Ncafe program,we can not log in the program,we need to disable AVAST first ,then we can log in,after that we enable AVAST again.

[polonus]

To exclude we could consider:
http://www.runscanner.net/lib/ncafes.exe.html
&
http://www.shouldiblockit.com/ncafes.exe-676fa4c55673ff2809792c52d31365f6.aspx
&
http://systemexplorer.net/fr/file-database/file/ncafes-exe/1091699

polonus

[Pondus]

First submission 2010-03-15 13:57:12 UTC ( 3 years, 8 months ago )




You can upload files and report issues to avast  here : http://www.avast.com/contact-form.php  (select subject according to Your case)

You can use mail
send to virus@avast.com in a password protected zip file
mail subject:  False Positive / undetected sample (select subject according to your case)
zip password:  infected

or you can send files from avast chest
how to use the chest.    http://www.avast.com/faq.php?article=AVKB21