Author Topic: cannot connect to server for updates,wont scan fast  (Read 2904 times)

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therickerone

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cannot connect to server for updates,wont scan fast
« on: November 24, 2013, 01:57:34 AM »
I renewed my sevice and it says all is good but it wont let me update.It wont conect to server...When I run a scan it ran for 10 hours overnight and never finished.Something is wrong.Im not a big computer guy so maybe its something simple IDK.

Offline mchain

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Re: cannot connect to server for updates,wont scan fast
« Reply #1 on: November 24, 2013, 03:50:53 AM »
What version of avast!?  Free, Pro, AIS, Premier?
OS version and SP? (Service Pack?)

What is the program version number?  8.0.1497 or something else?
Windows 10 Home 64-bit 21H2 Avast Premier Security version 22.3.6008 (build 21.3.7108.721) UI version 1.0.702.

therickerone

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Re: cannot connect to server for updates,wont scan fast
« Reply #2 on: November 26, 2013, 03:56:25 AM »
111128-1...it was free the first time..I paid this time and it turned back on but wont update...

Offline mchain

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Re: cannot connect to server for updates,wont scan fast
« Reply #3 on: November 26, 2013, 08:33:42 AM »
111128-1...it was free the first time..I paid this time and it turned back on but wont update...

It looks as if 111128-1 means the year 2011, the month is November, and the day, 28, and the virus database version is +1 for that day.  So, the virus database version you have now is from 2011/11/28 or American 11/28/2011.  Is that right?

Right-click the avast! icon in the system tray and select About avast!.  A new window will open.  What is the Program Version #?

See picture attached below:

If you can say what paid version you have now, please post that.

What operating system and service pack does your system run?  XP SP2 or SP3, Vista or Vista SP1 or SP2, Win 7 or Win 7 SP1, Win 8 or 8.1?

« Last Edit: November 26, 2013, 08:36:02 AM by mchain »
Windows 10 Home 64-bit 21H2 Avast Premier Security version 22.3.6008 (build 21.3.7108.721) UI version 1.0.702.

therickerone

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Re: cannot connect to server for updates,wont scan fast
« Reply #4 on: November 27, 2013, 04:55:41 AM »
Vista...Avast.6.0.1367......When it scans it starts out fast and slows to a crawl. Before I paid for this it was basically shut off.It tuned back on but with these problems.

Offline mchain

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Re: cannot connect to server for updates,wont scan fast
« Reply #5 on: November 27, 2013, 07:29:13 AM »
OK.

I'm really sorry about your problems.

So you're running Vista with no service packs?  That is, you never installed Service Pack 1 or 2?  And you are running avast! 6.0.1367 paid, but what is it?  Pro or AIS?

It sounds like you had problems running the free version of 6.0 and bought a paid license for whatever version of paid and expected the paid version to run as it should without first doing a clean install of 6.0 and then making it the paid version.  Hard to tell from here as I am not sitting in front of your system.  Did you do a clean install or a program upgrade within the program?  Do you still have the avast! 6.0 installer handy?

Why no 2014.9.0.2008 installed?  6.0 is obsolete and very outdated compared to version 9.0.  Have you tried to run 9.0 as paid?

Details matter, the more detail, the faster we can find a solution.
Windows 10 Home 64-bit 21H2 Avast Premier Security version 22.3.6008 (build 21.3.7108.721) UI version 1.0.702.