Author Topic: VPN Pop-up instead of vps update notification?  (Read 10720 times)

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Offline mchain

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VPN Pop-up instead of vps update notification?
« on: November 24, 2013, 05:45:28 AM »
Win 7 system.  XP system also.

See attached below.  Not at all an issue, this is FYI to devs.  Appears when system is cold-booted and there is a vps update waiting to be installed for that day.  Been happening last three days.

Workaround is to click the sys tray avast! icon and select About avast! to see the new vps.   ;)
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline abruptum

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Re: VPN Pop-up instead of vps update notification?
« Reply #1 on: November 24, 2013, 09:07:55 AM »
Same here.


Offline DavidR

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Re: VPN Pop-up instead of vps update notification?
« Reply #2 on: November 24, 2013, 01:54:18 PM »
I'm sure that both of have probably seen many of the topics relating to the auto update update notification bug and this is just another related issue, e.g. a different toaster popup.

Its been happening for much longer than three days, the problem is for many it is an intermittent problem. That said there was a short period where I thought the bug had been squashed only to return.

The popup is actually meant to be the auto update notification (check your avastUI > Settings > Update and you will see that an auto update has just taken place. It appears that these tips/ad popups are piggybacked onto the auto update notification popup and this looks like it messes up the display and sound for the auto update notifications.

1. no auto update notification popup (commonly displays an avast! tip - Ad, instead).
2. no audio voice over for the auto update.
3. the popup delay timings don't appear to work either.
These tips popups have in the past been piggybacked with the auto update update notification, so the only way to get rid of them would be to disable the auto update notification, which if you want the update notification (when it works correctly) would remove everything.
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Offline Rohugh

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Re: VPN Pop-up instead of vps update notification?
« Reply #3 on: November 24, 2013, 03:34:50 PM »
Just had todays VPS update and the pop-up was for the VPN notice.  It's not a problem but a little annoying as it is automatically assumed that that is what it was,  just a little advert.  Without further checking I would not have known there was a VPS update.

Offline Gopher John

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Re: VPN Pop-up instead of vps update notification?
« Reply #4 on: November 24, 2013, 03:43:11 PM »
With Avast 8, when I got the popup with the ad I could still right click on the Avast tray icon and select "Show last popup message".  Then it would show the VPS version, etc.  Now, all it shows is the ad again.

The above was on my WinXP Pro machine.  When I turned on the Win7 laptop, it updated all the streaming updates, then a few minutes later 131124-0 VPS update came down.  The popup was correct, with no ad.
« Last Edit: November 24, 2013, 04:17:26 PM by Gopher John »
AMD A6-5350M APU with Radeon HD Graphics, 8.0GB RAM, Win7 Pro SP1 64bit, IE11
i7-3610QM 2.3GHZ, 8.0GB Ram,  Nvidia GeForce GT 630M 2GB, Win7 Pro SP1 64bit, IE 11
Common to both: Avast Premium Security 19.7.2388, WinPatrol Plus, SpywareBlaster 5.5, Opera 12.18, Firefox 68.0.2, MBam Free, CCleaner

Offline abruptum

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Re: VPN Pop-up instead of vps update notification?
« Reply #5 on: November 24, 2013, 04:21:43 PM »
I received normal 131124-0 VPS update with sound after reboot.
Before reboot I deleted Avast emupdate from start up.
Don't know if that is connected.

Offline mchain

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Re: VPN Pop-up instead of vps update notification?
« Reply #6 on: November 24, 2013, 07:59:23 PM »
Thank all of you for replying. 

Could be that running emupdate is impacting normal VPS announcements, but that is yet to be determined by avast! team members.  I'm sure they're looking into this issue.  We, as users, really can't do anything nor should we do anything, about this issue beyond reporting it here, or else begin a support ticket with avast! and wait for a reply from there.

2014 or 9.0.2008 versions are a major upgrade from the previous build version, with a compete re-write of coding in some areas from what I can see.  Changes certainly go far beyond what a normal user can see from the gui alone.  It's helpful to keep this in mind as we go along here. 

Some bugs are to be expected, unfortunately.
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline DavidR

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Re: VPN Pop-up instead of vps update notification?
« Reply #7 on: November 24, 2013, 10:42:36 PM »
Considering the VPS Update bug pre-dates this (goes back to late RC and early 9.0.2006 builds) 'new' emupdate and still exists for many even after it. I think it is somewhat of a stretch to speculate on that as the cause.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
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Offline mchain

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Re: VPN Pop-up instead of vps update notification?
« Reply #8 on: November 25, 2013, 01:07:38 AM »
Thank you for that DavidR.

I received normal 131124-0 VPS update with sound after reboot.
Before reboot I deleted Avast emupdate from start up.
Don't know if that is connected.
Can say with certainty, with emupdate left totally untouched here, the VPS update pop-ups are back to the usual.  Just happened a few minutes ago.  But correct only for the Win 7 system, XP updated a few hours earlier and was the same as days before.  VPS now is 131124-1 for Win 7 and 131124-0 for the other.  XP is not connected atm.
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline DavidR

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Re: VPN Pop-up instead of vps update notification?
« Reply #9 on: November 25, 2013, 01:13:18 AM »
Thank you for that DavidR.

I received normal 131124-0 VPS update with sound after reboot.
Before reboot I deleted Avast emupdate from start up.
Don't know if that is connected.
Can say with certainty, with emupdate left totally untouched here, the VPS update pop-ups are back to the usual.  Just happened a few minutes ago.  But correct only for the Win 7 system, XP updated a few hours earlier and was the same as days before.  VPS now is 131124-1 for Win 7 and 131124-0 for the other.  XP is not connected atm.

I haven't touched it either allowed it in winpatrol and it is completely intact.

This is the popup I got and no voice-over and it didn't disappear on 2 seconds as my normal update notification popup should. Checking the avastUI > Settings > Update showed I had just received the VPS update.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.595) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline mchain

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Re: VPN Pop-up instead of vps update notification?
« Reply #10 on: November 25, 2013, 02:38:13 AM »
Since it seems fixed here, that fix should be coming your way soon.   ;D
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline Gopher John

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Re: VPN Pop-up instead of vps update notification?
« Reply #11 on: November 25, 2013, 03:09:09 AM »
Since it seems fixed here, that fix should be coming your way soon.   ;D

I got the normal VPS update popup fo 131124-0 on this WIN 7 laptop, but the 131124-1 update triggered the vpn advertisement again.  I've only had this issue for the past couple of days.  Before all was normal.
AMD A6-5350M APU with Radeon HD Graphics, 8.0GB RAM, Win7 Pro SP1 64bit, IE11
i7-3610QM 2.3GHZ, 8.0GB Ram,  Nvidia GeForce GT 630M 2GB, Win7 Pro SP1 64bit, IE 11
Common to both: Avast Premium Security 19.7.2388, WinPatrol Plus, SpywareBlaster 5.5, Opera 12.18, Firefox 68.0.2, MBam Free, CCleaner

Offline DavidR

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Re: VPN Pop-up instead of vps update notification?
« Reply #12 on: November 25, 2013, 03:10:43 AM »
Since it seems fixed here, that fix should be coming your way soon.   ;D

I rather doubt that fix had anything to do with this as it has already been run, I have been having this intermittently for some time. And intermittent issues are the hardest to pinpoint. For me this isn't anything I'm greatly concerned with just reporting what is still happening.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
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Offline leftisthominid

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Re: VPN Pop-up instead of vps update notification?
« Reply #13 on: November 25, 2013, 04:32:41 AM »
I did not get an update notification for 24-1, but I did get a VPN ad instead. That said, I did get my update.

Offline olddog

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Re: VPN Pop-up instead of vps update notification?
« Reply #14 on: November 25, 2013, 06:45:46 AM »
Avast do seem to be experiencing ongoing difficulties fixing this problem, so perhaps a suggestion:-

(a) Use the emergency update mechanism to remove all of the pop up adverts that are presently using some or all of the same code used for the VPS notification. 

(b) That should simplify the process enough to enable it to be made reliable, and at the same time stop the annoyance for the users.

(c) Only reinstate the pop up adverts when a process for displaying them that doesn't make use of the VPS notification has been developed and properly tested.  :)
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