Author Topic: MAJOR PROBLEM AVASTSVC.EXE 2014.9.0.2011  (Read 11927 times)

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thekochs

  • Guest
Re: MAJOR PROBLEM AVASTSVC.EXE 2014.9.0.2011
« Reply #15 on: March 08, 2014, 12:12:38 AM »
The guidelines for solving of the problem of using too much CPU has always been the same:

1. Check if the avast tray icon is spinning (while CPU usage is high)
2. If it is, click it (wait for the dialog box to open), and check which file is being scanned (spinning icon means a scan is in progress)
3. Find out which of the providers is scanning the file for each of the Shields.

Please download: http://download.sysinternals.com/Files/ProcessExplorer.zip
Run it as administrator, find "AvastSvc.exe" process (avast! service) and when it'll use high CPU, right-click it and choose "Create dump > Full dump". Then compress the dump file and upload it to ftp://ftp.avast.com/incoming/.

You can also use http://public.avast.com/~vlk/hangrep.exe to generate a manual dump of the application (in this case, avastSvc.exe

Out of curiosity can you not just go to TASK MANAGER in Windows (I have W7 64bit SP1) & right click on the process and choose CREATE DUMP FILE ?

julevine

  • Guest
Re: MAJOR PROBLEM AVASTSVC.EXE 2014.9.0.2011
« Reply #16 on: March 09, 2014, 10:02:21 PM »
I updated avast   to 2014.9.0.2013 and  problem  is still there

  please fix this  problem for me

 URL to dump file  is updated

thank you 
« Last Edit: March 09, 2014, 10:20:00 PM by julevine »

julevine

  • Guest
Re: MAJOR PROBLEM AVASTSVC.EXE 2014.9.0.2011
« Reply #17 on: March 29, 2014, 08:09:29 PM »
 i saw there was new version    but  i need to know  if  my  problem has be  resolved

i hope you guys have  looked at my  dump file 
please  recheck  if  my problem has be  resolved or not
« Last Edit: March 29, 2014, 08:13:14 PM by julevine »