Author Topic: How do I delete two Hidden Files In Avast Sandbox  (Read 4060 times)

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SusaPhone

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How do I delete two Hidden Files In Avast Sandbox
« on: November 15, 2013, 09:34:45 PM »
I have two Hidden Files in the Avast Sandbox:
ChromeRecovery.exe
GoogleUpdateSetup.exe

Avast indicates that they are RootKits - Hidden Files.  However, Avast is not able to delete them, even upon reboot.  When Avast tried to delete them, the History Log said - Access Is Denied (5).

I have tried running Google Chrome in the Sandbox and then emptying the Sandbox.  However, this does not remove the Hidden Files.

Using Avast 2014 Version 2008.

How do I go about deleting these files that Avast cannot delete, even on reboot?

Thank you.

SusaPhone

  • Guest
Re: How do I delete two Hidden Files In Avast Sandbox
« Reply #1 on: November 18, 2013, 08:56:05 PM »
Figured this out.  Had to empty the Safe Zone and not the SandBox.

Thank you

flower__72

  • Guest
Re: How do I delete two Hidden Files In Avast Sandbox
« Reply #2 on: November 26, 2013, 07:00:34 AM »
Hello!  I have the exact same problem.  Can you please tell me exactly how you got rid of this? When I do a boot scan or quick scan, it doesn't find anything. On full scan it finds 6 and they are all as you described and I can't get rid of them. Thanks!

Offline Pondus

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Re: How do I delete two Hidden Files In Avast Sandbox
« Reply #3 on: November 26, 2013, 08:31:26 AM »
Hello!  I have the exact same problem.  Can you please tell me exactly how you got rid of this? When I do a boot scan or quick scan, it doesn't find anything. On full scan it finds 6 and they are all as you described and I can't get rid of them. Thanks!

Select settings > tools > sandbox > customise > safezone
Then click reset

flower__72

  • Guest
Re: How do I delete two Hidden Files In Avast Sandbox
« Reply #4 on: November 28, 2013, 06:12:20 AM »
Select settings > tools > sandbox > customise > safezone
Then click reset

@Pondus

Thanks, but this did not work. I have tried everything I can think of but they are still there.  Any more ideas would be greatly appreciated!

Also, it is safe to use SafeZone for delicate information with this in there?

Thanks!
« Last Edit: November 28, 2013, 06:45:17 AM by flower__72 »

Offline Pondus

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Re: How do I delete two Hidden Files In Avast Sandbox
« Reply #5 on: November 28, 2013, 07:25:28 AM »
did you restart computer after?


flower__72

  • Guest
Re: How do I delete two Hidden Files In Avast Sandbox
« Reply #6 on: November 28, 2013, 08:27:07 AM »
Yes..