Author Topic: Can't turn on shields in Avast Free  (Read 3456 times)

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Offline yankorro

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Can't turn on shields in Avast Free
« on: December 04, 2013, 08:18:46 AM »
Yesterday I updated to Avast Free 2014. Soon afterward a message popped up with the yellow exclamation point warning sign saying some shields are off. There are two buttons to push, one that says Turn On another that says Resolve all. I have tried clicking both. When I do so, absolutely nothing happens. What could the problem be?

Offline Pondus

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Re: Can't turn on shields in Avast Free
« Reply #1 on: December 04, 2013, 08:22:05 AM »
try avast repair

controlpanel > ad/remove programs > avast > uninstall/change > repair option .... wait a minute and reboot

did that work?


Offline yankorro

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Re: Can't turn on shields in Avast Free
« Reply #2 on: December 05, 2013, 08:44:23 AM »
Tried that, didn't work. Still get the same messsage "some shields are off" and when I click 'Turn on' or 'Resolve' nothing happens.

Also as an added bonus when I rebooted the system I got this nice little error message. (Translated loosely from Spanish: "The file system structure of the disk is damaged. Run the Chkdisk programa in C:"

Looking back through the registry this happened approximately a million times this morning when I booted the computer. Don't know if this has anything to do with the Avast problem or if it's just coincidence.

Any ideas? In the meantime it looks like I'll be shutting this down and switching to my wife's computer this morning...

Offline yankorro

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Re: Can't turn on shields in Avast Free
« Reply #3 on: December 05, 2013, 09:38:39 PM »
So I ran chkdisk and after a long time running it told me everything was clear. I still have the error message from Avast about the shields. What should I do?

Offline Pondus

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Re: Can't turn on shields in Avast Free
« Reply #4 on: December 05, 2013, 09:44:27 PM »
attach (not copy andpaste) OTL diagnostic log  http://forum.avast.com/index.php?topic=53253.0


Offline yankorro

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Re: Can't turn on shields in Avast Free
« Reply #5 on: December 06, 2013, 10:47:19 AM »
Here is the log from OTL. Thanks in advance for your help.

Offline essexboy

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Re: Can't turn on shields in Avast Free
« Reply #6 on: December 06, 2013, 01:05:58 PM »
No apparent reason why Avast is experiencing this so ..

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
----------

Offline yankorro

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Re: Can't turn on shields in Avast Free
« Reply #7 on: December 06, 2013, 03:37:32 PM »
So i followed all the steps: downloaded the Uninstall utility and Avast Free, disconnected from the internet, uninstalled Avast from the control panel.

However, when I ran the uninstall tool and clicked to reboot into safe mode, my machine wouldn't boot and went straight into Startup Repair.

Assuming Im able to get the machine started again, should I try to run the Uninstall tool again or what?

Offline essexboy

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Re: Can't turn on shields in Avast Free
« Reply #8 on: December 06, 2013, 04:06:09 PM »
Yes reboot normally and run the uninstall tool from normal mode

Offline yankorro

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Re: Can't turn on shields in Avast Free
« Reply #9 on: December 06, 2013, 04:17:30 PM »
Startup repair says it 'cannot repair this computer automatically'. Uh oh.

Maybe the problem with Avast is just due to my hardware being really messed up?

Offline essexboy

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Re: Can't turn on shields in Avast Free
« Reply #10 on: December 06, 2013, 04:50:14 PM »
Download the following three programmes to your desktop :
 
 
1.  Rufus 
 
For 32bit systems
2.  Windows Vista RC  I will PM the link 
3.  Farbar Recovery Scan Tool  
 
 
Insert the USB stick Then run Rufus
 
Select the ISO file on the desktop via the ISO icon. 
 
Press Start Burn

Then copy FRST to the same USB   
 
   
 
 
 
Insert the USB into the sick computer and start the computer.  First ensuring that the system is set to boot from USB 
Note: If you are not sure how to do that follow the instructions Here
 
 
When you reboot you will  see this although yours will say windows 7.
 Click repair my computer  
 
 
Select your operating system  
 
 
Select Command prompt 
 
 
At the command prompt type the following  :
 
notepad and press Enter
The notepad opens. Under File menu select Open
Select "Computer" and find your flash drive letter and close the notepad. 
In the command window type e:\frst.exe and press Enter 
Note: Replace letter e with the drive letter of your flash drive. 
The tool will start to run. 
When the tool opens click Yes to disclaimer. 

Press Scan button. 
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.