Hello,
This is my first post so excuse me if I overlook any important forum rule.
I have a client running a terminal server with Endpoint Protection Suite Plus. One user is complaining about an error popup mentioning Avast in her TS session. The error message is something along the lines of "You are about to be disconnected from Avast Remote Installer..." (The message is in French and the user does not recall it verbatim). Immediately after the popup, her TS session is disconnected and she has to log back in.
This is an unpredictable occurrence, about once a day. It can be at 8AM, 3PM, any time really.
I've scoured the Web to no avail. I taught the user how to take a screencap of the error message, but I doubt that she'll be able to send it before she gets booted out of her session (her email client runs on the TS as well).
Can you guys offer any help or advice? Any idea what might be causing this?
System info: Windows Server 2008 R2 x64 and Endpoint Protection Suite Plus v8.0.1490.0
Thanks in advance,
Roxanne