Hello,
I suppose you already executed "Fix connection problems" in Anti-Theft -> avast! Account
further diagnosis on my end is hardly possible without direct access to the device.
But - I have some hints for you:
- disconnect from the online account and reconnect from within Anti-Theft (Anti-Theft -> avast! Account)
- try to connect through different internet connections (other WiFi's for example)
- make sure you have the latest Version of avast! Mobile Security and Anti-Theft installed.
- if you can't manage to connect to the online account it's not /that/ bad. In case of emergency - when the phone gets lost - I would recommend using SMS commands anyway. They are much more reliable and work even without internet access.
SMS commands and how to use them are explained in our manual:
http://files.avast.com/files/documentation/mobile-security-user-guide-en.pdfgive it a try - it's short and easy to understand.
I also experience some commands not going through on my private device. If I try a day or an hour later - it works. The problem isn't on your, or our side.
It's Google Cloud to Device Messaging - a service provided by google that we use to communicate with the installation.
Sometimes the command messages don't make it to the device and the command just times out. Or the command message arrives at the device, the command is executed - but the return message (confirming the reception) doesn't arrive at the server.
It's actually a google problem - we can hardly improve this.
regards,
Werner
