Author Topic: Got old license file when made a new purchasing  (Read 2258 times)

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Eblem

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Got old license file when made a new purchasing
« on: February 08, 2014, 07:17:47 AM »
Today I bought 3 pc's for 3 years for license renovation (avast pro), but when i got my email with the license file, it was the old one (which expires in 28 days), and not the new one with 3 years... I've tried cleaning my internet browser (cache), updated avast to last version, even download several times the same file but nothing... still the same old license file and not new one...

How do I get the correct license file? thanks!

Offline CraigB

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Re: Got old license file when made a new purchasing
« Reply #1 on: February 08, 2014, 07:52:44 AM »
You can see about getting a new one sent http://www.avast.com/resend-license-paid.php

Eblem

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Re: Got old license file when made a new purchasing
« Reply #2 on: February 12, 2014, 03:39:34 AM »
nope, still getting back the same old lisence file  :'(

iroc9555

  • Guest
Re: Got old license file when made a new purchasing
« Reply #3 on: February 12, 2014, 04:08:31 AM »
Hola Eblem. Bienvenido al foro.

Parece que sabes suficiente ingles asi que trata de conseguir tu nueva orden aqui:
https://store.avast.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=avast

Y mandales un e-mail explicando que pasa a   sales[arroba]avast[punto]com

Lo mas seguro en uno o dos dias te mandan la licencia nueva.

Upss I thought I was answering your topic in the Spanish forum. Next time just post once please.
« Last Edit: February 12, 2014, 04:10:42 AM by iroc9555 »